Technical Customer Support Specialist | Remote (Egypt)

## About the Role

We're a technology consulting firm hiring for a role focused on client communication and follow-through. This isn't ticket triage. You'll be the main point of contact for the client you support, making sure their needs are understood and things actually get done. We invest heavily in training, so you'll learn the product, the client relationship side, and how to grow into a more senior role from here.

This is not a help desk or IT ticketing role. If you're coming from a pure technical-support or DevOps background and looking for a queue to work through, this probably isn't the right fit. If you're early in your career, curious about tech and SaaS, and want a role that actually teaches you something, it might be.

## What You'll Be Doing

- Manage day-to-day client communication and be their go-to point of contact

- Understand client needs and help make sure they're addressed

- Help coordinate projects, timelines, and deliverables alongside internal teams

- Track client outcomes and flag issues early

- As you grow in the role, take on more ownership of vendor coordination and client strategy

## What We're Looking For

- Excellent spoken and written English. Clear, confident, and easily understood by native English-speaking customers (we screen for this with a short call, not accent or origin)

- Genuine curiosity about tech and SaaS products. You like learning how things work

- A track record of following through. We're looking for ownership, not task-checking

- Comfortable working independently in a remote, fast-paced environment

- Based in Egypt

## Nice to Have

- Prior customer-facing experience (customer success, account management, support, or similar)

- Background in IT, SaaS, telecom, or tech-related fields

## Compensation & Growth

- $6 USD/hour, paid in EGP

- Structured onboarding and training program. We teach you this, you're not expected to arrive already knowing it

- Real path to more senior client-facing roles based on performance, not tenure

This role is for people who want to grow, learn, and take ownership. It's a starting point, not a task-based job. If you're looking for something with no room to develop, this isn't the right fit.