Technical Department Manager

Why are you looking for a job? If your answer ticks all the boxes, this could be the start of a great collaboration. You have a curious mind - You won't understand what we're talking about if you don't 🤔 You want to learn more around technology - You won't survive if you don't 😱 You want to make the world a bit better 😇 We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world. SquareDev? 🐿️ We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in research projects across Europe , collaborating with top universities and enterprises on AI, Data, and Cloud . About QnR Group SquareDev is a member of the QnR Group , a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions. As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project. Role Overview: We are looking for an experienced Technical Department Manager to lead and develop a highly skilled engineering team delivering enterprise IT Services and solutions. This is a leadership role combining technical expertise, operational excellence, and people management. You will oversee the planning and successful delivery of customer projects, ensure high-quality technical services, support business growth, and continuously improve the department's performance and capabilities. The ideal candidate has a strong infrastructure background, excellent leadership skills, and a passion for building high-performing technical teams. The ideal candidate will be responsible for: Leadership & Team Management • Lead, mentor, and develop a multidisciplinary team of Engineers. • Allocate technical resources according to project priorities and customer requirements. • Conduct performance evaluations, coaching sessions, and career development planning. • Foster a collaborative, customer-oriented, and high-performance culture. • Recruit, onboard, and develop new technical talent. Project & Service Delivery • Oversee the successful delivery of IT projects. • Ensure projects are delivered on time, within scope, and according to quality standards. • Coordinate project activities between engineering, sales, management, vendors, and customers. • Monitor technical KPIs, project progress, resource utilization, and customer satisfaction. • Support escalation management for complex technical issues. Technical Leadership • Guide solution design and technical architecture for enterprise environments. • Review technical proposals, implementation plans, and engineering deliverables. • Promote best practices across enterprise technology platforms, infrastructure services, operational resilience and information security. • Drive continuous improvement of operational processes and technical standards. • Stay informed about emerging technologies and evaluate opportunities to enhance the company's service portfolio. Business Collaboration • Work closely with the Sales team during presales activities and technical presentations. • Participate in customer meetings and provide technical leadership for strategic accounts. • Build strong relationships with technology partners and vendors. • Contribute to business planning, departmental budgeting, and strategic initiatives. To excel in this role, you'll need: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum 8 years of experience in Enterprise IT Infrastructure (Systems, Networking, Security). Minimum 3 years of experience managing technical teams. Proven experience delivering complex enterprise infrastructure projects. Experience managing customer-facing engineering organizations. Knowledge of enterprise IT infrastructure and datacenter technologies. Understanding of identity, access management, and authentication solutions. Experience with virtualization platforms and cloud-based environments. Familiarity with cloud services, digital workplace, and productivity platforms. Understanding of enterprise networking technologies and architectures. Knowledge of data storage, backup, and recovery solutions. Familiarity with cybersecurity technologies, security frameworks, and risk management practices. Understanding of high availability, business continuity, and disaster recovery architectures. Excellent people management and mentoring skills. Strong planning, organization, and prioritization abilities. Customer-focused mindset. Excellent communication and presentation skills. Ability to manage multiple projects simultaneously. Strong analytical thinking and problem-solving abilities. High level of ownership, accountability, and professionalism. Nice to have: Relevant vendor certifications. Project Management certification. Experience managing ISO-compliant technical operations.