Technical Information Specialist (Technical Writer) - Indaiatuba/SP

Trabalhamos para que a vida possa avançar e estamos sempre à procura de pessoas inovadoras que possam contribuir com a nossa missão. Que tal fazer parte do nosso time? Local Principal: Brasil (BR) - São Paulo - Indaiatuba Função: Customer Experience (CA) Título: Technical Information Specialist (Technical Writer) - Indaiatuba/SP - 123573 As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in Indaiatuba-SP, you will provide technical and analytical leadership in the development of operational, maintenance, repair, installation, onscreen help, and diagnostic information by understanding product purposes, functions, and user requirements for John Deere products. Position Responsibilities Lead and contribute to enterprise innovation & strategy initiatives supporting standards, automations & AI, and advanced diagnostic solutions; Work in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer uptime; Collaborate with product engineering and customer support organizations to define hardware, software, and technical information requirements minimizing time to diagnose and repair; Support project leaders, lead technical information specialists, and training development specialists to create and execute content development plans that meets quality, efficiency, and economic requirements; Lead and conduct technical content reviews supporting quality and accuracy of content; Provide work direction, mentoring, and training to local and remote authoring resources. What Skills You Need Complete degree in Engineering, Technologist, Ag/Ag Sciences, or other technical fields; Advanced English: broad vocabulary, good grammar, conducts meetings, negotiates and provides training; Thorough knowledge in engineering principles, theory, and practice; Demonstrated technical experience troubleshooting systems, functions, and components; Experience and knowledge of Product Development and Customer & Product Support processes; Strong technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems; Proven organization skills, decision making, and ability to manage competing priorities; Strong communication, collaboration, and problem-solving skills. What Makes You Stand Out Cross-functional experience across one or more areas including product design, manufacturing, quality, and/or product & customer support; A team player who helps to build a highly engaged and energized work environment; Experience developing and integrating process improvements through application of digital dexterity tools, such as automations, AI, data & analytics; Experience and knowledge with technical information development systems, processes, and tools; Experience working with local and global teams. Nossos principais benefícios Remuneração variável; Plano de Saúde; Plano Odontológico; Seguro de Vida; Previdência Privada; Benefício Ótica; Reembolso vacina; Universidade Corporativa; TotalPass; Dependendo da unidade, você terá restaurante no local, vale refeição ou alimentação; Auxílio farmácia; Entre outros #LI-Hybrid Nosso Processo Seletivo A seleção começa com a sua inscrição, para algumas vagas, existem alguns testes adicionais. Você terá a possibilidade de conhecer pessoas do time nas entrevistas! Nosso processo seletivo é flexível em termos de tempo, então não se preocupe! Nossa equipe de Talent Acquisition está comprometida em proporcionar a melhor experiência para você. Analisamos todas as candidaturas cuidadosamente e fornecemos feedback em todas as etapas do processo. Além disso, todas as orientações serão enviadas por e-mail! Sobre a John Deere A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar. Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que para que a vida possa avançar. 💚🚜