Technical Installation Support Specialist

*hiring on behalf of our client

Title: Technical Installation Support Specialist

Time: Full-Time (8-5pm EST)

Location: Remote

Compensation: R400,000/y

The Company

Our client is transforming how people access everyday essentials by providing fully autonomous, AI-powered Smart Stores. These cutting-edge solutions deliver convenience, operational efficiency, and delightful customer experiences—anytime, anywhere.

Role Overview

As a Smart Store Installation Support Specialist, you will remotely guide third-party technicians and customers through the installation and activation of Smart Stores. You will manage multiple installation processes, troubleshoot technical issues, and ensure store systems are fully operational.

Key Responsibilities

● Remote Technical Support:

 ○ Act as the primary contact during installations, guiding technicians and customers via chat, phone, or video.

 ○ Provide real-time assistance and system validation throughout the setup.

● Connectivity & Setup:

 ○ Use proprietary tools to test and recommend optimal SIM networks.

 ○ Support router connections and Wi-Fi integration.

● Technical Expertise:

 ○ Develop deep knowledge of hardware, electrical, and software aspects of the product.

 ○ Guide customers through system checks and ensure successful setup.

● Store Activation:

 ○ Execute and validate software updates.

 ○ Configure customer system parameters and run performance tests.

 ○ Perform final validations (e.g., sensor checks, transaction tests).

● Troubleshooting & Escalations:

 ○ Resolve technical issues quickly and efficiently.

 ○ Escalate claims for damaged or missing components.

Qualifications

● Experience in remote technical or installation support.

● Fluent in English (spoken and written).

● Strong customer service and communication skills.

● Familiar with networking basics (e.g., Wi-Fi setup, connectivity testing).

● Comfortable with basic computer setups (e.g., monitors, USB devices).

● Understanding of simple scripting or variable modification.

● Highly organized and able to manage multiple concurrent projects.

● Detail-oriented with a problem-solving mindset.

● Bonus: Experience in vending, POS systems, retail, or packaged food/beverage technology.

Technical Requirements

● Stable high-speed internet (minimum 20 Mbps)

● Modern computer with Chrome or Safari browser

● High-quality video capabilities

● Functional webcam, microphone, and headset

● Preferred: Large external monitor