Technical Operations Lead

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus The Finance Department at Deliverect plays a crucial role in driving efficiency, effectiveness, and fiscal health to support the company's growth and the success of its users. Our global team is committed to enhancing the overall customer experience through a unique customer-centric approach embedded within our financial operations. Guided by data-driven precision, we foster collaboration and financial success by deploying innovative and adaptable financial processes and reporting that simplify business transactions. Leveraging technology in our decision-making, we elevate our financial strategies and ensure best practices in resource allocation to fuel Deliverect's continued triumph. Your Impact As the Technical Ops Lead Morocco, you will serve as the senior operational anchor of our fast-growing Casablanca hub, acting as a hands-on builder with a strong technical edge to drive our global AI-driven automation strategy. Reporting directly to the CFO, you will lead and technically upskill a team of 5 in the BillingOps squad, ensuring scalable financial governance while bridging the gap between local operations and global Engineering, RevOps, and Finance teams. Your work will directly redefine our operational infrastructure, eliminating manual bottlenecks and embedding AI agents directly into workflows to improve accuracy, process speed, and system reliability across the entire organization. This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Casablanca, Morocco office and 2 days from the comfort of your home What you will do: As we scale our operations and accelerate AI-driven automation across our support functions, we need a senior operational leader on the ground who can: Lead the BillingOps processes (~40%) Manage and develop the Global BillingOps processes Ensure billing processes are accurate, timely, and scalable across growing transaction volumes Collaborate with Finance (CFO office) and RevOps on billing governance and reporting Drive technical operations & AI automation (~25%) Lead the automation of billing workflows using Deliverect's internal AI tools Work hands-on with the AI squad to design, test, and deploy agents that reduce manual operations Ensure monitoring, error handling, and operational reliability of automated processes Act as a technical bridge between the Morocco ops team and central Engineering / AI teams Cross-functional operational coordination (~25%) Interface with global RevOps, Finance, IT, and Engineering teams on operational topics Support the transition of responsibilities following organisational changes (H2 2026 restructure) Contribute to the Deal Desk process and help implement streamlined approval workflows Participate in IS (Information Systems) projects impacting the Morocco team Reporting & operational excellence (~10%) Set up and maintain operational KPIs for the BillingOps team Produce regular reporting for Finance and RevOps leadership Identify inefficiencies and lead process improvement initiatives What you will bring: Required 7+ years of experience in operations, revenue operations, or technical operations — ideally in a SaaS or tech-enabled company A genuine technical profile: comfortable working with APIs, automation tools, AI agents and ERP systems. Experienced in architecting internal systems and coding is essential Proven experience managing a team, with a hands-on leadership style Strong operational rigour: you're at home in billing flows, process design, and data reconciliation Excellent communication skills in English (written and verbal) and French would be nice Ability to operate autonomously in a fast-moving, international environment Based in or willing to relocate to Casablanca, Morocco Nice to have Experience with billing operations in a subscription or transactional SaaS model Familiarity with AI agent platforms or automation tooling (n8n, Zapier, LLM-based agents, etc.) Experience managing a local office or multi-function operations team Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected]. Ready to shape the future of commerce with us? Explore our opportunities and apply today!