Technical Project Manager - Remote

The Technical Project Manager (Tech PM) owns delivery of technical projects across the client base — including client onboarding, migrations, infrastructure upgrades, hardware refreshes, and, critically, client offboarding — while providing a high level of client service through clear communication and detailed documentation. This is a hands-on, technically fluent PM role. The right candidate is comfortable working alongside engineers, understands enough about IT infrastructure and vendor/technology transitions to plan and de-risk them, and treats client offboarding with the same rigor and structure as onboarding — ensuring every engagement closes out securely, completely, and on schedule. Success in this role means technical projects (including offboards) are delivered on time, within budget, and with no loose ends — no orphaned access, no missed equipment, no unresolved data-transfer items. Key Duties and Responsibilities General Project Management Act as the primary liaison between the delivery/engineering team, the client, and internal stakeholders. Determine, clarify, and define project scope and communicate this effectively to all stakeholders. Develop, maintain, and manage a detailed project schedule, budget, and work plan using Jira (or equivalent PM tooling), with consistent, accurate, and comprehensive documentation. Track project hours and costs to meet budget and manage resourcing across multiple concurrent projects. Coordinate internal engineering resources and third-party vendors needed to reach project objectives. Manage changes to project scope, schedule, and cost using approved change-control processes, and consistently report changes and progress to stakeholders. Measure, document, and report project and resource performance using dashboards, status reports, and PM analytics. Technical Project Delivery Plan and lead technical projects such as infrastructure upgrades, platform migrations, hardware refreshes, and software deployments across multiple client environments. Work directly with engineers (network, systems, cloud, Citrix, etc.) to translate technical scope into actionable project plans, timelines, and milestones. Understand enough of the underlying technology — networking, endpoints, cloud/on-prem infrastructure, licensing — to identify risks, dependencies, and sequencing issues before they cause delays. Coordinate hardware/software procurement, staging, and deployment logistics for refresh and migration projects. Maintain sufficient working knowledge of each client's technology stack to manage change windows, cutover plans, and rollback procedures. Client Onboarding & Offboarding Own the client offboarding process end-to-end: coordinating secure return or decommissioning of hardware, revocation of access and credentials, data and knowledge transfer, and closeout documentation when an engagement ends. Build and maintain a standardized offboarding checklist/playbook to ensure every offboarding is complete, secure, and audit-ready. Partner with delivery, security, and account management teams to identify and mitigate risk during offboarding — data retention/deletion requirements, license reassignment, and outstanding assets or invoices. Lead technical onboarding of new clients in partnership with Solutions Engineers, ensuring a consistent, well-documented ramp-up experience. Serve as the point of accountability for offboarding timelines and sign-off, escalating blockers early. Additional Responsibilities Mentor and support less experienced project coordinators and PMs. Participate in Project Implementation Reviews and Design Reviews to ensure project success. Maintain accurate, real-time timesheets and complete notes of client communications and troubleshooting. Stay current on relevant technology and PM trends, and alert stakeholders to changes that could affect active projects. Perform additional job duties as requested by management to contribute to the overall success of the organization. Required Skills and Abilities Excellent written and verbal communication skills, both client-facing and internal. Strong technical aptitude — comfortable learning and discussing infrastructure, endpoints, and cloud/on-prem systems well enough to plan and manage technical projects (hands-on engineering not required, but must speak the language). Demonstrated experience managing IT/technical projects such as migrations, hardware refreshes, onboarding, or offboarding in an MSP, IT services, or enterprise IT environment. Proven ownership of client or vendor offboarding/transition processes, including access revocation, asset recovery, and documentation. Proficient with project/task management tooling (Jira or similar) for planning, tracking, and reporting. Ability to build and enforce standardized processes and checklists (e.g., offboarding playbooks) across a team. Detail-oriented and highly organized, with the ability to manage logistical planning across multiple concurrent projects. Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events. Self-motivated, reliable, and able to thrive in a fast-paced, multi-client environment. Education and Experience 3-5+ years of project management experience, ideally within a technology, MSP, or IT services environment. Demonstrated experience managing multiple concurrent technical projects — including offboarding/transitions — according to outlined scope, budget, and timeline. Hands-on experience with project management software and tools (Jira or similar) and reporting/dashboards. PMP, CAPM, Scrum Master, or similar project management certification is a plus. Prior experience in an MSP or multi-client technical services environment strongly preferred. Remote (Company provided equipment after 3 months) Full-time employment HMO Government Mandated Benefits