Technical Project Manager (Shopify)

About Drive Digital

Drive Digital is a Brisbane-based Shopify ecommerce agency specialising in designing, building and optimising high-performing online stores. We partner with brands of all sizes to create digital experiences that help merchants grow, scale and convert. Our team blends UX/UI design, custom development, platform migrations, integrations and performance optimisation to deliver tailored Shopify solutions that power business success.

Why this role exists

Our clients are asking for more than coordination. The merchants we work with are running complex Shopify Plus environments with multi-store setups, B2B, headless front ends, ERP and 3PL integrations, and subscription or loyalty stacks. They are asking us to tell them what to build and why, not just to manage the build.

We need someone who can sit in front of a senior client, understand their commercial position, shape the solution with our senior team, scope it properly, build the parts that do not need a developer, and hold the technical quality of everything we ship. You are the person who keeps a complex project on track, and the person a client calls when a decision has real money attached to it.

This is a senior project management and consulting role. You do not need to be a developer or a solutions architect. You do need to run complex projects properly, advise clients with credibility, and know the platform well enough to deliver a good part of the solution yourself rather than passing everything to a developer.

What you'll do

Project delivery and management

• Own end-to-end delivery of your projects: scope, schedule, budget, resourcing and outcome
• Plan and sequence work across design, development and QA, and manage the dependencies between the configuration work and the custom development around it
• Run the day to day properly: task and sprint management in ClickUp, time and budget tracking in Harvest, clear status reporting to clients and internally
• Manage change requests and scope creep, raising variations early rather than absorbing them into the budget
• Identify and escalate risk before it affects timeline, cost or quality
• Coordinate QA and UAT against the agreed requirements, not just against the ticket
• Own the release process through to go-live and post-launch support
• Mentor project managers on scoping, estimation and delivery discipline

Client consulting and strategy

• Act as the senior client contact on key accounts, working alongside the Director and Head of Delivery
• Run discovery properly: understand the client's business, their commercial objectives and their constraints, and turn them into a recommended approach
• Contribute to ecommerce and platform strategy: where the store should go next, what will move conversion and retention, and what is not worth building
• Help shape Shopify roadmaps that connect to commercial goals rather than a backlog of requests
• Bring an informed point of view on replatforming, expansion and consolidation decisions
• Translate commercial objectives into platform decisions, and platform constraints into language clients can act on
• Surface opportunities worth pursuing, and say clearly when a client's priority order is working against their own goals
• Hold clear conversations about cost, trade-offs and timing, and be believed when you do

Solution design

• Contribute to the solution approach on complex Shopify builds, migrations and integrations, working with our senior team rather than owning architecture alone
• Recommend the right mix of native Shopify functionality, apps and custom development, and know when not to build at all
• Interrogate third-party apps and middleware properly rather than taking vendor claims at face value
• Own feasibility on the work you scope

Scoping and requirements

• Write the requirements and functional specifications our developers build from, at a level of detail that removes guesswork
• Break complex requirements into estimable work, challenge unrealistic estimates in both directions, and hold the line on scope once it is agreed
• Identify the risk in a brief before it becomes a budget overrun or a rebuild

Platform configuration and data

• Configure and deliver the no-code parts of a solution end to end yourself: Shopify Admin configuration, app setup and integration, metafields and metaobjects, theme and template settings, discounts, Markets, B2B and checkout configuration
• Take those pieces from requirement to live without handing them to a developer
• Own data migration and remapping on replatforming projects: audit and clean source data, map products, variants, collections, customers, orders and content into Shopify's structure, and run the imports and validation
• Brief the development team on the custom pieces, and hold the standard of what comes back
• Understand the whole solution as one thing, including how the configuration and the code depend on each other, and be accountable for it working

Senior stakeholder management

• Manage multiple senior stakeholders with competing priorities, internally and client-side
• Represent Drive Digital to clients, partners and vendors

Who you are

• Minimum five years hands-on Shopify experience. This is essential. Agency-side or in a senior in-house ecommerce role, on complex builds rather than a volume of small projects
• Substantial Shopify Plus experience: configuring the platform yourself, scoping integrations, specifying custom development and contributing to solution decisions
• You implement, not just direct. You configure and deliver the no-code parts of a solution yourself, end to end, and you are comfortable being measured on that output
• You hold the whole picture. You can carry a full project in your head across configuration, custom development, integrations and data, and see where the pieces will not meet before they are built
• Technically confident, without being a developer. You understand how Shopify fits together: apps and integrations, APIs and webhooks, metafields and metaobjects, and how data moves between Shopify and other systems. You do not need to write code, but you need to follow a technical conversation, ask the right questions and know when something does not add up
• Consulting instinct. You have shaped Shopify solutions end to end, working alongside other senior people, and owned the outcome including the parts that went wrong
• Senior client credibility. You have advised at executive or founder level on decisions with real commercial consequence, and held your position under pressure
• Commercial judgement. You understand agency economics, scope risk and where margin is won or lost, and you price and scope accordingly
• Direct and clear. You raise problems early, you do not soften bad news into ambiguity, and you write requirements people can actually build from

Extra points if you have

• Hands-on development background, current or former, in Liquid, JavaScript or a headless framework such as Hydrogen or Next.js
• Experience with Shopify Plus B2B, Markets, Functions, checkout extensibility or multi-store architecture
• Depth in the app and integration ecosystem: subscriptions (Recharge), ERP and 3PL connections, PIM, loyalty, search and merchandising, middleware such as Celigo or Alloy
• Platform migration experience, particularly from Magento, BigCommerce or bespoke builds
• Working knowledge of ecommerce performance data: conversion rate, AOV, retention, LTV, and Shopify Analytics or GA4
• CRO or experimentation experience, and the ability to argue for a change with evidence rather than opinion
• Familiarity with ClickUp, Harvest, Figma and Slack
• Ecommerce SEO fundamentals and how theme architecture affects performance and discoverability

What you'll love about working here

• Flexible hybrid working, two to three days per week in office
• Senior-level salary reflecting the seniority and breadth this role requires, plus bonus structure
• Option for a nine-day fortnight after probation
• Genuine ownership of how we design and deliver, not a role that inherits someone else's method
• Direct access to the Director, and real influence over which work we take on
• A collaborative team where your judgement sets the standard

Ready to apply?

Send your CV and a short note to careers@drive.digital covering the most complex Shopify Plus solution you have worked on: what you configured and delivered yourself, what you briefed to developers, and what you would do differently.

Applications without a specific example of hands-on Shopify Plus work will not be considered.