We
don’t
just believe in better. We make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn
big ideas
into the products, content and services millions of people love. And we do it all right here at Sky.
Join the Contact Centre Virtual Desktop team within Enterprise Technology at Sky. We
are responsible for
the design, support and continuous improvement of business-critical desktop platforms that enable thousands of customer-facing colleagues across the UK,
Europe and India to serve our customers every day. The team supports a mixture of Citrix Virtual Apps and Desktops, Azure Virtual Desktop, remote access technologies, Microsoft Azure services and supporting infrastructure, while helping shape the future strategy of End User Computing at Sky. This role sits within Workplace Technologies and reports into the Citrix Platform Manager. The team combines operational excellence with project delivery, ensuring platform stability today while driving strategic transformation for the future.
What
you’ll
do
We
operate
in a fast-paced environment where engineers are expected to:
Provide 3rd line support technical
expertise
for Sky's virtual desktop platforms, ensuring
high levels
of availability and performance.
Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft
Azure
and associated infrastructure technologies.
Deliver infrastructure improvements, platform
upgrades
and strategic transformation projects.
Collaborate with vendors, architects, security
teams
and project stakeholders to drive technical solutions.
Identify
opportunities to improve platform reliability, automation,
monitoring
and operational processes.
Participate in technical reviews, root cause
investigations
and continuous service improvement activities.
What
you’ll
bring
Experience supporting enterprise Citrix Virtual Apps and Desktops environments.
Strong troubleshooting skills with a structured and evidence-based approach to problem-solving.
Experience supporting Microsoft Azure services and/or Azure Virtual Desktop environments.
Good understanding of authentication, remote
access
and identity technologies.
Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
Demonstrable ownership,
resilience
and the ability to manage competing priorities in a fast-moving environment.
Benefits and
perks
There's
one thing people
can't
stop talking about when it comes to life at Sky: the
perks
.
Here’s
a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How
you’ll
work
We've
adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role
are
2
days in the office per week.
Inclusion
We
’
re
an equal opportunity employer and value diversity at our company. We
do
n’
t
discriminate
on the basis of
race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We
’
re
a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
We
’
ll
look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where
appropriate
. Please flag any adjustments you need to your recruiter as early as you can.
Your office space
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.