Technical Support

About the Role

We are seeking a motivated and technically minded Technical Support Engineer to join our Maintenance & Support (M&S) team. This role is ideal for a recent graduate or early-career professional looking to build a career in technical support, Linux systems, databases, and enterprise software solutions. The successful candidate will support customer-facing technical operations and assist with the maintenance of device-related data within our platform.

Key Responsibilities

• Provide professional and responsive technical support through ticketing systems, email, and other communication channels.
• Investigate, troubleshoot, and resolve customer-reported issues.
• Log, prioritize, track, and manage support requests.
• Diagnose and resolve technical issues relating to enterprise software applications.
• Perform basic Linux administration and troubleshooting activities.
• Assist with database-related investigations and data validation tasks.
• Collect, validate, and maintain device and system-related data.
• Support platform administration, reporting activities, and process improvements.
• Use remote access tools to assist customers with troubleshooting and configuration checks.
• Maintain support documentation and knowledge base articles.
• Participate in technical training and continuous learning activities.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Recent graduate or up to 2 years of relevant experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of PostgreSQL or other relational database platforms.
• Exposure to Bash, Python, or similar scripting languages.
• Interest in database administration and technical operations.

Preferred Technical Skills

• Linux operating systems and command-line tools.
• Microsoft Windows environments.
• Relational databases and SQL.
• Basic programming or scripting concepts.
• Networking fundamentals.
• Ticketing and issue-tracking systems.

What We Offer

• Exposure to enterprise software platforms and customer environments.
• Structured training and professional development opportunities.
• Career growth in technical support, platform administration, and database technologies.
• Collaborative and supportive team environment.

About Us

Lumine Group architects the future of connectivity in the communications and media industry by providing businesses with a global ecosystem of like-minded professionals, customers, and partners. Lumine takes root from the word “illuminate,” which reflects our mission to illuminate the potential of communications and media software businesses. We are buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, and develop long-term, sustainable growth strategies. At Lumine, we believe the future is bright.

Lumine Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.