Technical Support Analyst

Who we are

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3,5 million customer accounts and more than 75 million securities transactions processed in 2025, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

Want to know what it’s like to work for flatexDEGIRO?

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

This is what you'll do:

• Act as the first point of contact for incidents and service requests reported by clients and internal users.
• Provide first-level troubleshooting and support to identify, diagnose, and resolve incidents efficiently.
• Assess, categorize, and prioritize incidents based on their impact and urgency, ensuring timely escalation to the relevant L2 teams or Teams when necessary.
• Collaborate closely with L2 support, development teams, and other departments to ensure effective incident resolution.Maintain accurate incident records, document troubleshooting steps.
• Create and maintain adecuate documentation for current processes.
• Ensure clear and timely communication with stakeholders, keeping them informed about incident status, progress, and resolution.
• Follow established Incident and Service request processes, ensuring compliance with agreed service levels (SLAs).
• Identify recurring issues, contribute to continuous service improvements, and share knowledge within the team.

You bring us these skills:

• Educational background in Computer Science, Information Technology, Engineering, or a related field.
• 0–2 years of professional experience in IT support, Service Desk, or a similar technical role.
• Good knowledge of Windows operating systems, Microsoft Office 365, and common workplace applications.Basic understanding of IT infrastructure, networking, and troubleshooting principles.
• Familiarity with IT Service Management (ITSM) tools and Incident Management processes is considered a plus.
• Strong problem-solving skills, attention to detail, and the ability to prioritize tasks effectively.Good communication and interpersonal skills, with a customer-oriented approach.
• A strong sense of ownership and accountability when handling incidents and service requests.
• Proactive attitude, willingness to learn new technologies, and interest in the financial services industry.Ability to work independently and collaborate effectively with technical teams and other departments.
• Willingness to work in rotating shifts and participate in on-call support when required.
• Familiarity with AI-powered tools and technologies, with the ability to use them effectively for troubleshooting, incident analysis, knowledge management, and improving daily support activities.
• Willingness to explore and adopt new AI solutions to enhance efficiency and service quality.

Interested? This is what we offer you:

• Promise of a good work-life balance
  
• 30 days paid leave
  
• Personal and professional development with access to relevant courses
  
• Opportunities for career development
  
• Additional health insurance Luxe package (covering children under 18, dental and vision care)
  
• Best Doctors’ health insurance providing access to the best medical treatment worldwide*
  
• A challenging full-time job in an international and fast-growing company;
  
• A competitive salary
  
• Food vouchers (102 EUR net)
  
• The opportunity to participate in a new, enthusiastic team of likeminded professionals
  

*The insurance is available for individuals who have obtained permanent resident status in Bulgaria and have resided in the country for more than 183 days within the last 12 months

To make your life easier

You’ll enjoy the flexibility of our hybrid working model, which allows you to work both from home and from the office, with at least 50% of the time spent onsite. We truly value time together in the office - it’s a great opportunity to connect, collaborate, and exchange ideas with colleagues.
When you’re in, you can enjoy fresh fruit, good coffee, drinks, and snacks every day. Our modern Office X workspace is conveniently located in the southern part of Sofia with excellent transport connections, offering a comfortable and inspiring environment designed for collaboration and productivity.

To make working from home comfortable we offer a 25 EUR net internet allowance, provide a company laptop and many options to make your work@home comfortable, such as a chair, screen and headphones. And last but not least: a fully covered Sports card we provide is an easy way to get into shape!

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start.

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Sofia Branch
Petar Patev
Corporate Recruiter