Technical Support Consultant 2379496 | Hyderabad, Telangana

The UnitedHealth Group Careers website will be undergoing planned maintenance. There will be downtime on Friday, March 27th 5:00 PM Central - Saturday, March 28th 5:00 PM Central. Blogs Job seeker resources Login Bookmarked jobs ( 0 ) Career areas Life here Join our talent community Clinical › Corporate and business operations › Customer and support services › Early careers › Sales and account management › Technology and data › Physicians › Advanced practice clinicians › Pharmacy › Behavioral health › Nursing › Medical coding › Clinical support › U.S. › Ireland & UK › India › Philippines › Culture of Belonging › Employee Benefits › Blog Job seeker resources Login Bookmarked jobs ( 0 ) Career areas Clinical Physicians Advanced practice clinicians Pharmacy Behavioral health Nursing Medical coding Clinical support Corporate and business operations Administrative support Consulting Finance and business analytics Legal and compliance Marketing and communications People team Project management Customer and support services Billing Claims Customer Service Data entry Early careers Sales and account management Account management Sales Sales management Technology and data Artificial intelligence Architecture Business systems analysis Data analytics Data engineering Data science Network infrastructure Product management & development Security and risk Software engineering Life here U.S. Culture of Belonging Employee Benefits Military Fellowship Program Ireland & UK Culture of Belonging Employee Benefits India Culture of Belonging Employee Benefits Philippines Culture of Belonging Employee Benefits Join our talent community Search Jobs Open search form Keyword or job number Location When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. Go Explore remote jobs Pursue your passion and potential Technical Support Consultant Hyderabad, India Apply Internal apply Bookmark job Jump to Our values Job description Benefits Testimonial Awards & recognitions Related content Caring. Connecting. Growing together. With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve. Integrity Compassion Inclusion Relationships Innovation Performance Back to nav Technical Support Consultant Requisition number: 2379496 Job category: Technology Primary location: Hyderabad, India Date posted: 08/26/2026 Overtime status: Exempt Travel: No Share this job Facebook X LinkedIn Email Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Major Incident Manager plays a critical role in the success of the Optum Technology Command Center. This position is responsible for monitoring services, managing high priority issues, and coordinating with enterprise and vendor technology teams to drive rapid resolution or workarounds. The role involves dynamic responsibilities that shift based on the nature and severity of incidents. Primary Skills Major Incident Management Proficient in ITIL processes, major incident lifecycle management, impact analysis, and prioritization Leadership & Coordination Skilled in war room management, rapid decision making, and stakeholder alignment during critical events Communication Solid ability to deliver clear updates, manage crisis communication, prepare executive reports, and document RCA effectively Technical Expertise Solid understanding of IT infrastructure, cloud platforms (AWS, Azure, GCP), API integrations, and AI driven monitoring & automation Secondary Skills Cloud Resilience Knowledge of multi region failover strategies and API security/performance optimization AI/ML Applications Familiarity with predictive maintenance and automated insights using AI/ML tools Data Analysis Experience with trend analysis and creating dashboards for real-time metrics and operational visibility Soft Skills Solid in stress management, negotiation, conflict resolution, and demonstrating customer empathy Primary Responsibilities: Incident Monitoring & Response Proactively monitor and respond to potential high priority incidents using AI-driven monitoring tools for early detection Impact Analysis & Communication Evaluate service and business impact, document findings, and issue timely communications while ensuring stakeholder alignment Bridge Call Management Lead war room sessions, coordinate technical troubleshooting, and collaborate with internal teams and external vendors to drive resolution Action Planning & Execution Define clear action plans with ownership, timelines, and follow-through to achieve workarounds or permanent fixes Process Improvement Contribute to continuous improvement of incident management processes and workflows Tool & Resource Development Maintain and enhance dashboards, automation assets, and tools used for major incident management Metrics & Reporting Produce periodic reports, including metrics, trend analysis, and executive summaries for leadership review Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree or equivalent work experience ITIL Certification 9+ years of Major Incident Management / Critical Incident Management experience Experience with ServiceNow/ITSM tools (Incident, Change, Problem, CMDB, etc.) Proven solid verbal and written communication skills Proven ability to understand technical discussions during restoration bridges Ability to work 24*7 , Night shift --3 PM to 12:30 AM OR 9 PM to 6:30 AM Preferred Qualifications: Solid understanding of enterprise monitoring systems Knowledge of infrastructure, cloud technologies, or experience in infrastructure/application support Proven to be a self-starter with sound judgment and independent decision making ability Proven excellent interpersonal and organizational skills Demonstrated customer centric mindset and passion for customer experience Demonstrated ability to drive results in a fast paced and challenging environment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Apply Internal apply Bookmark job Back to nav Benefits Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well. Life Resources and support to focus on what matters most to you, in every facet of your life. Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more. Physical Health plans and other coverage to support wellness for you and your loved ones. Financial Benefits for today and to help you plan for the future, including your retirement. Learn more Back to nav Since joining Optum, my professional growth has been significant. The dynamic environment has enhanced my problem-solving abilities, and the company’s commitment to innovation and continuous learning motivates me to stay. Optum provides continuous training, mentorship, and a clear path for advancement, all while supporting a healthy work-life balance. Anurag J. Senior Software Engineering Manager Back to nav We’re honored to be recognized for our exceptional work culture Back to nav Discover our family of businesses See how we’re structured to help build a modern, high-performing health system. Learn more Explore our hiring process Learn what to expect when you pursue an opportunity with us. Learn more How we’re transforming care Find out how we’re making care smarter and more personalized. Learn more Back to nav Connect with us Facebook Instagram YouTube LinkedIn Do not sell or share my personal information Social responsibility Fraudulent activity Cookie management Site map Privacy Policy Family & Medical Leave Act (PDF) Equal Employment Law Poster (PDF) SMS Terms & Conditions (PDF) Employee Polygraph Protection Act (PDF) E-Verify Participation Poster (PDF) Pay Transparency Nondiscrimination Provision (PDF) Immigrant and Employee Right to Work Poster (PDF) Health Plan Notices (PDF) County of LA Fair Chance Ordinance (PDF)