Client Services Manager

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations. TASKS: Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager Medical Client-VA management Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.) QUALIFICATIONS: A Degree in a medical or healthcare-related field is preferred At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes) Highly proficient in the English Language (Both written and oral) Can perform under pressure and work alongside high-level professionals in a team environment Self-starter and highly-motivated Is focused, organized, and has a growth mindset At least one year of Training and Development experience (preferred but not required) Ability to think outside the box: can understand requirements and create solutions if necessary Must be efficient with MS Office applications and Google Suite Open to working night shifts MINIMUM SYSTEM REQUIREMENTS: PRIMARY SYSTEM Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher Computer Memory/RAM: 8.00 GB Computer Operating System: At least Windows 11 64-bit or macOS Ventura Headset: Any USB-type headset with noise-cancelling feature Camera: Capable of a clear and crisp video output BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher Computer Memory/RAM: 8.00 GB Computer Operating System: at least Windows 11 64-bit or macOS Ventura Headset: Any USB-type headset with noise-cancelling feature (Optional) OPTION 2 (POWER SUPPLY - UPS): Must be capable of powering your work station for at least 3 hours Typically a device with 240Wh or higher will be sufficient Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup) PRIMARY INTERNET CONNECTION DSL / Fiber Connection - Minimum of 100mb/s contracted BACK-UP INTERNET CONNECTION Minimum of 20mb/s (Cell) RECOMMENDED SYSTEM REQUIREMENTS PRIMARY SYSTEM Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher Computer Memory/RAM: 16.00 GB Computer Operating System: At least Windows 11 64-bit or macOS Tahoe Headset: Any USB-type headset with noise-cancelling feature Camera: Capable of a clear and crisp video output BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher Computer Memory/RAM: 16.00 GB Computer Operating System: At least Windows 11 64-bit or macOS Tahoe Headset: Any USB-type headset with noise-cancelling feature Camera: Capable of a clear and crisp video output OPTION 2 (POWER SUPPLY - UPS): Must be capable of powering your work station for at least 3 hours Typically a device with 240Wh or higher will be sufficient Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup) PRIMARY INTERNET CONNECTION DSL / Fiber Connection - Minimum of 500mb/s contracted BACK-UP INTERNET CONNECTION Minimum of 20mb/s (Cell or wired) RATE AND REWARDS: Rate is as high as $1600 (USD) monthly Employment Type: Independent Contractor Free Training Paid Time Offs HMO Coverage Optical Rewards Performance-Based Increase Permanent Work From Home