Technical Support Engineer

Technical Support Engineer Join SteelEye as a Technical Support Engineer to keep our cloud platform reliable and secure. Solve production issues, work with AWS, Linux and Kubernetes, and help build resilient, scalable systems. SteelEye is a fast moving RegTech (Regulatory Technology) start-up that is helping financial companies (e.g. banks, investment firms, brokers, hedge funds, and asset managers) meet their obligations under various global financial regulations. Our work enhances financial compliance, prevents market abuse, and promotes trust in the financial markets. Our people are passionate about leveraging data and technology to make this happen. We are looking for a Technical Support Engineer to join our engineering team. You will be responsible for supporting and maintaining our production estate, ensuring availability, performance and reliability across systems and services. This role is ideal for candidates with prior experience in production support, cloud operations or site reliability roles. Key responsibilities: Operate and support the production environment, responding to incidents and ensuring systems remain highly available. Execute standard operational procedures (e.g. deployments, rollbacks, failovers) and contribute to automation of routine tasks. Triage and troubleshoot production issues across services, infrastructure and network layers. Monitor systems using observability tools, contributing to alert tuning and service level objectives. Collaborate with platform teams to improve reliability, operability, and scalability. Key skills and experience: Solid understanding of Linux systems administration (troubleshooting, permissions, system services). Basic to intermediate experience with AWS services (e.g., EC2, S3, IAM, EKS). Exposure to Kubernetes (e.g., running pods, reading logs, basic kubectl usage). Hands on experience with production environments, preferably in roles such as SRE, Cloud Support Engineer or Production Support Engineer. Familiarity with incident response and operational run books. Scripting skills in Bash, Python, or similar. Strong communication and collaboration skills. Calm under pressure, particularly during incident response. Eagerness to learn and continuously improve operational excellence. Nice to Have: Familiarity with CI/CD pipelines and deployment automation. Knowledge of monitoring/logging tools like Prometheus, Grafana and ELK Exposure to security and compliance practices in cloud environments. Interview Process: The interview process is structured to assess candidates thoroughly across various competencies and skills relevant to the role. Here's a description of each stage: Intro call with HR First Stage Overview Interview with the team Final Interview with the Lead of Engineering Pillar About SteelEye: SteelEye is a dynamic B2B FinTech company dedicated to enabling financial institutions, including banks, investment firms, brokers, hedge funds, and asset managers, to efficiently and accurately meet their regulatory obligations under various global financial regulations. As the finance industry’s pioneering integrated trade and communications surveillance solution, SteelEye empowers financial firms with data-driven tools and comprehensive insights, all from a single platform, allowing them to focus on what truly matters. At SteelEye, we pride ourselves on fostering a diverse, equitable, and inclusive workplace where everyone's contributions are valued. We are committed to being an inclusive employer, embracing individuals of all races, religions, gender identities, sexual orientations, national origins, ages, socioeconomic statuses, medical conditions or disabilities, and other protected statuses. We actively seek talent from diverse backgrounds, experiences, personalities, and perspectives, believing that our differences drive innovation and success. Team Engineering Locations Braga Office Remote status Hybrid About SteelEye We are a fast-moving RegTech scale-up on a mission to help establish and maintain trust in the financial markets by making it easy for firms to accurately comply with regulation. Founded in 2017 Co-workers Over 100