Technical Support Engineer

About Us CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft. CAMP’s product suite includes Maintenance Management, Engine Health Monitoring, Inventory Management, Flight Scheduling and shop floor Enterprise Information Systems. The key to CAMP solutions is our Aircraft Analysts who are experienced aviation professionals with a deep knowledge of your aircraft model and its specific maintenance programs and requirements. Today, CAMP supports 20,000 aircraft, 32,000 engines, and 1,500 maintenance facilities. The company has a long standing history of excellence and is the factory recommended maintenance tracking provider for Airbus ACJ, Beechcraft, Bell, Boeing BBJ, Bombardier, Cessna, Daher, Dassault, Embraer, Gulfstream, HondaJet, Leonardo, Piaggio, Pilatus, Viking, and numerous other aircraft. CAMP is the exclusive Engine Health Monitoring provider for all Pratt & Whitney Canada engines and for Honeywell TFE, HTF and TPE engines. CAMP is committed to providing the highest quality products and services to the business aviation community across the globe. CAMP is privately held by Hearst. Job Description Troubleshoot and solve customer technical issues. Support inquiries via Zendesk and Dialpad. Resolve escalated technical problems. Install and update CORRIDOR software. Refresh Customer Test Environments. Use SQL queries for troubleshooting. Collaborate with peers and management. Provide clear guidance to clients. Maintain operational processes. Document bugs and gather information. Contribute to knowledgebase. Adhere to SLAs and timelines. Requirements Bachelor's degree preferred, but Associate's degree with 5 years experience accepted. Proficient in SQL for data analysis and issue resolution. Knowledge of Windows Server administration and troubleshooting. Skilled in managing Microsoft IIS for web services. Comfortable teaching software use to others. Independent and productive in office or remote settings. Available for on-call support after hours and weekends.