Technical Support Engineer

RESPONSIBILITIES

• Providing technical support and maintenance for payment and securities depository system projects

• Configuring, setting up, and installing systems

• Troubleshooting issues by analyzing application and system software logs (Oracle DBMS, Windows, Linux, UNIX)

• Preparing installation packages for delivered software (releases, release notes, RPM)

• Updating and preparing software installation documentation

• Collaborating with testing, business analysis, and development teams

• Actively participating in the implementation of new systems at all stages (installation, training, testing)

WHAT WE EXPECT FROM THE CANDIDATE

Experience and knowledge:

• Experience in customer support for application systems, including working with Service Desk tools, understanding ITIL principles, and prioritizing tasks

• Experience in the banking sector would be an advantage

• Understanding of the key principles and concepts of the securities market (knowledge of relevant terminology in English would be an additional advantage)

Hard skills:

• Basic knowledge of computer networks

• Experience with various operating systems: Windows Server, Linux (RHEL, CentOS, Oracle Linux), and Solaris

• Experience administering Windows Server, Linux, and Solaris

• Knowledge of scripting languages (Bash, Batch, PowerShell)

• Experience with Git

• Experience with SQL, including writing and analyzing CRUD queries and analyzing query execution plans

• Hands-on experience with Docker and microservices

• Understanding of REST/gRPC, messaging queues, retries/timeouts, and basic fault-tolerance principles

• Experience with data replication tools (Oracle Data Guard, Oracle GoldenGate) is desirable

• Experience with Oracle RAC is desirable

• Experience with Jira, Confluence, SVN, VMware, PL/SQL Developer, and similar tools would be an advantage

Language skills:

• Spanish — Advanced (C1), required

• Russian — Upper-Intermediate/Advanced (B2/C1), required

• English — Intermediate (B1) or higher

WHAT WE OFFER

• Fully remote work from anywhere in the world

• Flexible start of the working day, taking GMT-3/-4 time zones into account

• New corporate equipment

• Employee referral program

• Continuous development of professional skills and personal competencies

• A clear and efficient onboarding process with support from an engaged mentor