Technical Support Engineer

Technical Support Engineer

Salary: Up to £32,000 per year

Location: Saffron Walden

Job Type: Full-time, Hybrid

About Us

Our client is a growing IT managed services business providing end-to-end IT and infrastructure solutions to our customers.

We are looking for an enthusiastic and experienced Technical Support Engineer to join our team and support customers with their day-to-day IT needs.

Key Responsibilities

• Provide 1st and 2nd line technical support.
• Troubleshoot hardware, software and Windows issues.
• Support Microsoft 365, Active Directory, Exchange and Azure.
• Provide basic server and networking support.
• Use remote monitoring and support tools.
• Manage and update support tickets.
• Assist with IT projects, installations and maintenance, including occasional visits to client sites.
• Provide excellent customer service.

About You

We are looking for someone with at least 2 years' IT support experience and a strong technical foundation.

You should have:

• Good Microsoft 365 and Windows knowledge.
• Experience with Active Directory, Exchange and Azure.
• Basic networking and server knowledge.
• Good hardware and troubleshooting skills.
• Strong communication and customer service skills.
• Experience working with ticketing systems.
• A full UK driving licence and access to a car is preferred.

What We Offer

• Up to £32,000 salary
• Hybrid working
• Company pension
• Additional annual leave
• Company events
• On-site parking
• Paid overtime opportunities
• Funding towards certifications