Technical Support Engineer

Technical Support Advisor

📍 Grand Canal Dock, Dublin 2

💼 Permanent

🏢 Onsite for the first 6 months, with a view to moving to hybrid

About the company

Our client is a long-established Irish insurer with a strong reputation in its market and a culture built on service, respect and collaboration. It is recognised as a Great Place to Work.

The role

Reporting to the Service Delivery Manager, you'll provide 1st and 2nd level IT support to internal users, both remotely and deskside. It's a hands-on, varied role in a close-knit IT team, where you'll have exposure to everything from end user support to infrastructure and security.

You'll be based onsite in Dublin 2 for your first 6 months, with a view to moving to a hybrid working model after that.

What you'll be doing

• Providing 1st and 2nd level support across Windows, Microsoft 365 and core insurance applications
• Administering user accounts, systems access and the company telephone system
• Supporting end user hardware (laptops, desktops, mobile devices) and workplace tech such as printers, AV equipment, Wi-Fi and access control
• Owning issues through to resolution on a busy helpdesk, using root-cause analysis and ITIL practices
• Patching and upgrading operating systems, software and applications
• Maintaining endpoint security, including endpoint protection and MDM rollout
• Carrying out routine checks on backups, restoration testing, inventory and vulnerability management
• Working with security, infrastructure and application teams on escalations and projects
• Helping plan, test and roll out upgrades, new applications and hardware
• Giving users ad-hoc training and guidance

What you'll bring

• Experience troubleshooting Windows 11 and Microsoft 365 (Office 365, Exchange, Teams, OneDrive, SharePoint)
• A solid understanding of Active Directory, Microsoft Entra, DNS, DHCP, Group Policy and Exchange Online
• Experience with MDM and endpoint tools such as MS Intune, Microsoft Defender or Endpoint Central
• Exposure to backup, Citrix / Terminal Services and enterprise anti-virus technologies
• Experience deploying OS images and managing applications
• Strong communication skills and a real customer service focus
• A third-level IT qualification or relevant certifications and experience (e.g. MCSA, CompTIA A+/Network+)
• Financial services or insurance experience is a bonus

What's on offer

• Competitive salary plus discretionary bonus
• Generous pension scheme
• Health allowance for you and your dependents
• 24 days annual leave (with the option to buy more), plus 2 additional company days
• Life assurance and income protection
• Learning and development support, including exam and study leave
• Complimentary lunch and coffee
• Bike to Work scheme, discounted home and car insurance, and an active sports and social club

Please note: visa sponsorship is not available for this role. You must already have the right to work in Ireland.

Our client is an equal opportunity employer and welcomes applications from all backgrounds. Reasonable accommodations are available throughout the recruitment process.