Technical Support Engineer

Job Description This is a remote position. Are you passionate about technology and love helping people solve technical problems? We’re looking for a talented Technical Support Engineer to join our dynamic team and provide top-notch support to our customers. If you have a knack for troubleshooting and can explain complex technical concepts in a way anyone can understand, we want to hear from you! Your Role: Technical Support Engineer Diagnose and troubleshoot software issues including account setup and customer onboarding. Provide remote technical support through email, chat, and phone, guiding customers through solutions step-by-step. Research and identify effective solutions to a variety of technical problems. Escalate unresolved issues to internal teams, for further investigation. Ensure all customer interactions, troubleshooting steps, and resolutions are accurately documented in the ticketing system. Refer to internal databases or external resources to deliver accurate and efficient technical solutions. Follow up with customers to ensure their systems are fully functional after troubleshooting. Create and maintain technical documentation, including manuals, and troubleshooting guides. Manage and prioritize multiple open issues, ensuring timely resolution within agreed service levels. Identify recurring technical issues and suggest improvements to product features or support processes. Build and maintain strong relationships with customers, ensuring a high level of satisfaction. Participate in continuous learning and development to stay updated on the latest technologies and product features. Perform other related duties as required . Requirements Proven experience as a Technical Support Engineer, IT Help Desk Technician, or in a similar role. Experience with cloud systems, basic database management, and proficiency in any programming language Hands-on experience with troubleshooting software and hardware issues, including network configurations. Proficiency with supporting enterprise SAAS products using popular helpdesk software suites. Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently. Strong verbal and written communication skills. Customer-oriented attitude with a commitment to delivering high-quality support. Benefits What We Offer Salary Range: Earn between ₦ 150,000 - ₦ 250,000 per month Innovative Environment: Be part of a forward-thinking team where your ideas drive real change. Collaborative Culture: Work in a dynamic and supportive environment that values creativity and teamwork. Fully Remote: Enjoy the flexibility of working from anywhere, with a flexible schedule that fits your lifestyle. Ready to make a difference with Perizer ? Apply today !