Technical Support Engineer - Automotive

🚀 Ready to Make an Impact? Join MORO TECH! MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry. Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect! We are looking for a Technical Support Engineer responsible for delivering advanced technical support across multiple European platforms. This role ensures the accurate handling, investigation, and resolution of complex support cases, while acting as a key escalation point between Level 1 teams and OEM support lines. The position combines strong diagnostic expertise with performance monitoring, SLA management, and continuous improvement initiatives, including root cause analysis and training material development. With a focus on efficiency, collaboration, and service excellence, the role plays a critical part in enhancing support operations and ensuring optimal communication between vehicles, diagnostic tools, and technical systems. On a given day, a Technical Support Engineer you will: Provide Level 2 technical support across European support platforms, ensuring effective case handling and resolution. Filter, verify, document, and own support cases end-to-end, ensuring timely follow-up and First Contact Resolution (FCR) where possible. Collaborate closely with Level 1 support to clarify case scope and escalate issues to OEM support lines when needed (diagnostic tools or technical publications). Monitor support performance using KPIs, ensure SLA compliance, and deliver performance reporting to management. Promote clear communication across teams and entities, ensuring alignment and efficient issue resolution. Conduct Root Cause Analysis (RCA) and contribute to continuous improvement through updated training materials and best practice documentation. Support testing activities to validate proper communication between vehicles and diagnostic tools. What We’re Looking For 3+ years of experience in Technical Support or Customer Support roles. Experience within the automotive industry, particularly in diagnostics, OEM platforms, or vehicle systems. Bachelor’s degree or diploma in Engineering, preferably in Mechanical, Electronics, Information Technology, or a related field. Solid understanding of Windows Operating Systems Proficiency in Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams) Ability to work with technical tools, diagnostic systems, and support platforms Excellent communication skills Nice-to-Haves Basic understanding of networking, cloud or on-prem applications CAN and OBD Knowledge are very useful. Driver’s license for Cat C1 (LUV) vehicles. About the team: Our Engineering Team is a dynamic group of skilled professionals who design and deliver tech solutions for our B2B clients. You'll find us working in cross-functional squads, typically composed of software engineers with diverse specializations, a dedicated Product Owner, and often a UX/UI designer, all focused on delivering high-quality, client-driven solutions through agile collaboration. We stay at the forefront of technology—using cloud platforms, data analytics, and modern development frameworks—while fostering a culture of learning and knowledge sharing. Perks that match your passion: At MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you. 💰 Your Expertise Rewarded A competitive compensation package that grows with your impact. Annual Performance and Salary Reviews to celebrate your progress. ⚡Supporting Your Daily Success Monthly Meal Vouchers to fuel your creativity. Premium Private Health Coverage for you and your family. Extra vacation days to recharge and explore. 🌱 Never Stop Growing Yearly training budget to master new skills. Cutting-edge tech setup with optional upgrades to customize your gear. Structured growth plans and regular progress check-ins. 🌍 Work Without Borders Location-fluid culture with work-from-anywhere flexibility. Modern workspaces designed for collaboration, open for visits as often as you like. Flexible working hours to accommodate your productivity peaks. Please note that benefits may vary based on the location. A glimpse at our principles: We move at the speed of culture. We are always evolving, staying relevant through agility and an entrepreneur spirit. We feel comfortable with the unknown. Innovation requires embracing uncertainty, and we do so with confidence and creativity. We act with passion. Whether we’re achieving our goals or learning from a failure, we do it passionately. We enjoy being diverse. We are committed to fostering an environment where we can celebrate and embrace our diversity and each person's individuality so that people can bring their whole selves to work.