Technical Support Engineer – Cloud & Hosting (UK)

Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Job Description:

Key Responsibilities:

• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to:
  • Database refreshes and upgrades
  • Application errors in test and production environments
  • Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles

Required Skills & Experience:

• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments

Key Competencies:

• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)

• Why Join Us:

• Opportunity to shape and support a growing UK presence
• Work on modern cloud-hosted platforms
• Be a key contributor in improving system reliability and customer experience

Worker Type:

Regular

Number of Openings Available:

1

About Us

Your community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.

At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.

AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team.

AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.