Technical Support Engineer – Kubernetes
📍 Location: Jakarta, Indonesia
🏠 Work Arrangement: Hybrid
(Remote | Occasional Client visits)
💼 Employment Type: Third-Party Contract
💰 Salary: Up to IDR 3.9 million/month, depending on experience
About the Role
We are seeking a Technical Support Engineer with experience in Kubernetes, cloud infrastructure, and cloud-native technologies to provide technical and after-sales support to enterprise customers.
This is a remote role based in Jakarta. There is no daily office attendance requirement, but occasional visits to client sites may be required.
Key Responsibilities
- Provide technical support, troubleshooting, product guidance, and customer training.
- Support product trials, implementation, and after-sales technical services.
- Work with sales and internal teams to understand customer requirements and provide technical solutions.
- Prepare technical documentation, including proposals, implementation plans, and test reports.
- Manage and resolve technical support tickets.
- Gather customer feedback and requirements for product and R&D teams.
Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or a related field.
- Experience in IT infrastructure, cloud computing, technical support, operations, or related environments.
- Hands-on experience with Kubernetes (K8s) and cloud-native technologies.
- Knowledge of one or more of the following: OpenShift (OCP), infrastructure, networking, storage, monitoring, logging, automation, or DevOps.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to work independently in a remote environment and collaborate effectively with customers and internal teams.
Career Opportunity
Exceptional senior candidates may have the opportunity to take on a Regional Leadership role within the overseas delivery team.
📩 Apply if you have a strong interest in Kubernetes, Cloud Native technologies, DevOps, and technical customer support.