Technical Support Engineer - Remote Work

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Technical Support Engineer at BairesDev

In this role, you'll diagnose and resolve issues in GenAI-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering-minded troubleshooting to technical support, working on tools where AI behavior adds a layer of complexity beyond traditional support issues.

What You'll Do:

- Diagnose and resolve technical issues related to GenAI chatbot and search functionality.

- Configure and administer Zendesk to support scalable ticket handling.

- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.

- Support live chat platform operations and troubleshoot platform-level issues.

- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

What we are looking for:

- 4+ years of experience in technical support engineering.

- Experience with GenAI or AI-powered tools such as chatbots or search.

- Experience with Zendesk administration and configuration.

- Experience with Jira workflow and ticket management.

- Background in live chat platform operations, such as Pinch or Intercom-type tooling.

- Advanced proficiency in English.

Nice to have:

- Experience with business analysis or requirements gathering.

- Participation in Scrum/Agile ceremonies.

- Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling.

- Experience with dashboard or alerting tooling, including monitoring and log analysis.

- Experience writing runbooks and SOP documentation.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!