Technical Support Engineer (VoIP & Cloud PBX)

About VOICELAND:

VOICELAND is an Athens-based VoIP telephony provider that exclusively serves businesses and professionals. Our mission is to upgrade the way companies communicate by delivering reliable, innovative, and tailored telephony solutions. We are currently seeking a Technical Support Engineer to join our growing Technical Support team in Nea Ionia!

The Role:

This role combines technical problem-solving with top-tier customer engagement. You will be the primary point of contact for our B2B clients, ensuring their Cloud PBX and VoIP systems run smoothly while delivering an exceptional customer experience.

What you will do (Key Responsibilities):

• Investigate, troubleshoot, and resolve technical issues reported by customers via our ticketing system, phone, and email.
• Provision, configure, and support VoIP endpoints (IP phones, softphones) and Cloud PBX environments.
• Escalate complex network or platform-level issues to the Senior Engineering team when necessary.
• Educate and guide clients on how to utilize Voiceland’s telecommunication solutions efficiently.
• Maintain accurate logs of customer interactions and technical steps taken within the CRM/Ticketing system.
• Ensure all customer requests are handled promptly, adhering to SLAs and maintaining high customer satisfaction.

What we are looking for (Must-Haves):

• 1-3 years of proven experience in a Technical Support, IT Helpdesk, or similar tech-facing role.
• Excellent communication skills (both verbal and written) with a customer-centric approach.
• Solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, Routers/Firewalls).
• Fluency in both Greek and English.
• Strong analytical, multitasking, and problem-solving abilities.

Nice-to-Haves (Strong Advantage):

• Hands-on experience with VoIP technologies, SIP protocols, and Cloud PBX systems (e.g., Yeastar, 3CX, Asterisk).
• A degree in Computer Science, Telecommunications, or a related technical field.

What We Offer:

• Competitive base salary based on experience and skills.
• Flexible hours and hybrid work opportunities.
• Private health insurance scheme.
• Monthly OASA public transit card.
• Continuous training and hands-on experience with cutting-edge telecom technologies.
• A supportive, fast-paced, and collaborative work environment.