Technical Support Engineer (x|w|m)

For the Technical Support department at Sartorius Stedim Systems GmbH, we are looking for a Technical Support Engineer (x|f|m) at the Guxhagen location near Kassel. In this role, you will be responsible for 2nd level support for our software product Biobrain® Supervise. In doing so, you will remotely support our service technicians in the field at the customer's site. The team consists of eleven employees and is looking forward to shaping the future with you. The job is to be filled full-time and will take place remotely on a daily basis as well as on site in Guxhagen. Grow With Us – Your Responsibilities Responsible for technical advice regarding the application possibilities and expandability of the SCADA system Biobrain® Supervise Advise and support service employees on a global level regarding the SCADA system in the event of technical problems Support the development departments through product release processes Close cooperation with the Quality and Development departments rounds off your range of tasks What Will Convince Us Successfully completed vocational training with a focus on electrical engineering and relevant professional experience, alternatively a qualification as a technician|Master's degree or a Bachelor's degree with a similar professional focus Good knowledge of Microsoft operating systems 10|11 and MS Server 2022 & 2025 is required Confident in the use of computer hardware and software Network and IT administrator skills are desirable Process understanding of complex automation systems Experience in the pharmaceutical | biotechnology environment are desirable Strong communication skills and work at a high-level Service- and solution-oriented Fluent written and spoken English is mandatory, knowledge of German is an advantage Flexibility for travel in EMEA for up to 20% Identify with our values: sustainability, openness, enjoyment What We Offer As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits: Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings Work Life Balance: Remote options, flextime, flexible work schedules, sabbaticals Attractive Compensation: Vacation and holiday bonuses including pension benefits with a 37.5 hr. week, 30 vacation days Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact Financial Allowances: Childcare costs, supplementary long-term care insurance and an attractive offer of supplementary occupational disability insurance (without health check) Future Contribution: Annual choice between five additional vacation days or a special payment This position is filled within the Sartorius Stedim Systems GmbH We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds. About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers