Technical Support Expert

As a part of YouGov Shopper team your main objective is to fulfill the operational tasks related to creating and updating the internal apps for the questionnaire applicable for the respondents in our databases.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Monitor preNABS internal processes and ticketing solutions.
• Create local applications, software, and providing support and implementation of new features on existing applications.
• Document / comment on the written code, you rewrite and improve existing code pieces, and you will improve the style of coding.
• Execute operational tasks, quality assurance of data entry and production data.
• Scripting dialogs for ScanPlus and YouGov Shopper application.
• Displays keen interest in new software developments, deploying these within deliverables as appropriate.
• Dataflow maintenances.

These are the essentials you’ll need to get an interview:

• Basic programming skills and knowledge related to object-oriented design, algorithm of data structures and thinking.
• Minimum experience with SQL databases (Knowledge of non-SQL databases is a plus).
• Working knowledge with software versions (preferably Git).
• Experience with Atlassian tools has an advantage: ticketing system Jira, Confluence
• Good command of English both spoken and written - English is the language of official communication when working on / resolving tickets as well as when writing documentation on software or processes.
• Team player, communication skills and teamwork are the key. We appreciate and encourage proactivity, creativity, problem solving skills and the ability to find customized solutions according to team needs.
• Demonstrate that you are curious person and you have a proactive approach to learning at work.
• Demonstrate the desire to stay on top with technology trends, and the latest and the most efficient best-practice methodologies of the technologies used.
• You have 1-2 years experience in a similar role

We offer a hybrid working model in an exciting work environment that brings people together – our office is located @ Victoriei, near subway, with great fitout, 3 days per week working from home:

• Initial and ongoing trainings to support your development.
• Opportunities for personal and professional growth.
• Food vouchers & Medlife Private medical subscription
• Sponsored Gym Membership (7Card).

And much more...!

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

About YouGov

YouGov is an international online research data and analytics technology group.

Our mission is to offer unparalleled insight into what the world thinks.

Who we are
Our innovative solutions help the world’s most recognised brands, media owners and agencies to plan, activate and track their marketing activities better.

With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.

What we do
At the core of our platform is an ever-growing source of connected consumer data that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 27+ million registered panel members to deliver accurate, actionable consumer insights.

As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world. *

Leading in online market research, we have a strong record for data accuracy and innovation. A study by the Pew Research Center concluded that YouGov “consistently outperforms competitors on accuracy” as a vendor of choice. We are the market research pioneer of Multi-level Regression with Post-stratification (“MRP”) for accurate predictions at a granular level.

Our purpose

Our purpose is to give our global community a voice by collecting, measuring and analysing their opinions and behaviors and reporting the findings accurately and free from bias.