Technical Support - Level 2

Technical Support - Level 2 Join the champion of building and simplifying the foundation of a safer digital transactions journey to safeguard the future of businesses and society 🔒 APPLY About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. What you will do at Signaturit 🚀 Monitor, analyze, and ensure the availability and performance of managed services. Administration and troubleshooting of Linux systems. Analysis and diagnosis of internal applications, including log review, processes, and performance. Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte. Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks. Advanced diagnosis of alerts, incidents, and critical issues. Collaboration with other teams to resolve incidents escalated to Level 2. Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions. Collaboration with other departments to improve the customer experience. What we believe should contribute to your success in this context 🎯 Computer Science studies and at least 4 years of previous experience in a similar role. Strong analytical skills to identify patterns, anomalies, and root cause. Problem-solving mindset focused on rapid service recovery. Ability to work under pressure in critical situations. Good communication skills and ability to collaborate with multidisciplinary teams. Proactivity, autonomy, and a continuous improvement mindset. Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills. Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs). Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis). Databases: PostgreSQL, MongoDB (intermediate level). Experience with Bash scripting. Availability to be on call one week per month. English & spanish fluent Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform): HR Discovery Call (30 min) 1st interview with our business (direct report) Business case Online personality assessment + Feedback Session 2nd interview with our business Reference check Why Join Us 🤝 ⏰August intensive working schedule 🌍 Office located in one of Madrid's best areas (Plaza de España), with excellent public transport connections ✍🏻 Permanent role 💰 Indicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager. Join Our Vision 🎯 Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. 👉🏽 For more information, explore our website and discover how you can contribute to our mission. We are looking forward to meeting you! * The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. Department TECH Role IT support Engineer Locations Madrid Remote status Hybrid About Signaturit Group At Signaturit Group, we're growing fast and inviting forward-thinking talent to join us in shaping the future of secure digital transactions! You'll collaborate with diverse teams on innovative projects that make a global impact, whether in tech, sales, customer success, or marketing.