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Technical Support Officer (Cemeteries)

CragroupCustomer Support
Salary
£19.2/hr
Hiring from
United Kingdom, United States
Work type
Hybrid
Posted
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About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.



Job Description

Technical Support Officer (Cemeteries) - 6 Month Contract


Local Authority | 6 Month Contract

Location: Maldon, Essex
Rate: £19.24 per hour (Umbrella)
Contract: 6 Month Contract
Hours: 37 Hours Per Week
Working Pattern: Minimum 3 Days Per Week On Site
Pay: Bi-Weekly

Summary


We are seeking a skilled Technical Support Officer to join the Cemeteries and Bereavement Service team at a Local Authority. This role involves supporting the management of cemeteries, memorials, and bereavement services, ensuring adherence to legal standards, maintaining precise records, and delivering exceptional customer service. The position is well-suited for individuals with prior experience in the cemeteries sector who can offer both technical and administrative assistance while interacting empathetically with clients, funeral directors, contractors, and other stakeholders.

Key Responsibilities


  • Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
  • Keep detailed records of burials, grave plots, memorials, and related documentation.
  • Address inquiries, complaints, and service requests with professionalism and sensitivity.
  • Serve as a primary contact for cemetery and bereavement-related questions.
  • Facilitate the efficient operation of cemetery services.
  • Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
  • Assist with financial administration and operational tasks.
  • Support contractors, funeral directors, and service users.
  • Identify and implement opportunities to enhance service processes and customer satisfaction.
  • Participate in service improvement and cost-efficiency initiatives.
  • Assist with seasonal projects, memorial events, and ceremonial activities as needed.

Essential


Requirements

Requirements:

  • Experience in the cemeteries industry.
  • Background in administrative, coordination, or operational support roles.
  • Proficiency in handling customer inquiries, service requests, or complaints.
  • Expertise in maintaining accurate records and databases.
  • Strong customer service and communication abilities.
  • Capability to prioritize tasks in a dynamic operational setting.
  • Understanding of data protection, confidentiality, and record management practices.
  • Familiarity with health and safety standards relevant to service delivery.
  • Excellent organizational and administrative skills.
  • Ability to collaborate effectively with colleagues, contractors, and stakeholders.

Desirable


  • Experience with Local Authorities.
  • Knowledge of cemetery legislation and bereavement services.
  • Familiarity with cemetery records and burial management systems.
  • Experience in supporting operational service delivery teams.
  • Involvement in service improvement initiatives.

What's on Offer?


  • £19.24 per hour (Umbrella)
  • 6 Month Contract
  • 37 Hours Per Week
  • Minimum 3 Days On Site
  • Bi-Weekly Pay
  • Opportunity to work within a specialized Cemeteries and Bereavement Service
  • Diverse operational and administrative role
  • Supportive Local Authority environment
  • Potential for contract extension
This role is ideal for those with experience as a Cemeteries Officer, Bereavement Services Officer, Technical Support Officer, Cemetery Administrator, Operational Support Officer, Memorial Services Officer, Funeral Services Administrator, or Bereavement Support Coordinator.

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