Technical Support Representative

If you are a Technical Support Representative professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will partner with engineers, scientists, and technical professionals to help them achieve success using NI products and solutions. You will provide technical support, troubleshoot customer issues, contribute to knowledge resources, and collaborate with cross-functional teams to deliver an outstanding customer experience. This position offers the opportunity to develop technical expertise, strengthen customer relationships, and make a meaningful impact in a collaborative and innovative environment.

In This Role, Your Responsibilities Will Be:

• Provide timely support to customers through phone, email, and web-based channels.
• Receive, document, and route technical inquiries to the appropriate teams when specialized support is required.
• Validate customer support entitlements and assist with exception handling when appropriate.
• Create, maintain, and update customer records while ensuring data accuracy and integrity.
• Troubleshoot and resolve technical issues related to product activation, installation, implementation, and maintenance.
• Take ownership of customer interactions throughout the resolution process, coordinating with internal teams as needed.
• Escalate complex issues while maintaining clear communication and ensuring a positive customer experience.
• Apply knowledge-centered support practices to capture, document, and share technical knowledge.
• Create and enhance knowledge-base content that enables customers to find solutions independently.
• Continuously develop technical knowledge and stay current on products, tools, and support processes.

Who You Are:

You communicate information clearly and effectively, adapting your approach to meet the needs of different audiences. You quickly absorb and apply new information, identify the most important details in complex situations, and use sound judgment to solve problems. You work collaboratively, valuing diverse perspectives and partnering with others to achieve shared goals. You focus on understanding customer needs and delivering solutions that create positive experiences and long-term trust.

For This Role, You Will Need:

• Current studies toward a bachelor's degree in engineering, science, technology, or a related technical field; or technical education in areas such as information technology, electronics, manufacturing, automation, automotive technology, or similar disciplines.
• Alternatively, experience providing technical support, customer assistance, troubleshooting, or related technical services.
• Ability to communicate effectively in English, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to learn new technologies, tools, and processes in a dynamic environment.
• Commitment to delivering a high-quality customer experience.
• Ability to work effectively both independently and as part of a collaborative team.

Preferred Qualifications That Set You Apart:

• Experience supporting customers in a technical, engineering, or software-related environment.
• Knowledge of electronic circuits, electronic instrumentation, or test and measurement technologies.
• Understanding of networking fundamentals and related equipment.
• Familiarity with one or more programming languages.
• Experience troubleshooting technical issues in hardware, software, or integrated systems.
• Ability to identify root causes, evaluate options, and develop effective solutions.
• Experience creating or contributing to knowledge articles, technical documentation, or self-service resources.
• Demonstrated ability to collaborate across teams and build productive working relationships.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.