Technical Support Specialist

Location: Poland We Are: RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. The HQ Technical Support Team is crucial in driving our company’s success, working collaboratively to deliver seamless internal tool evolution, comprehensive documentation, and global product training for our teams worldwide. You Will: Shape the evolution of internal panels and tools used daily by our global business units; Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement; Translate internal business needs into clear specifications and coordinate their implementation with technical development teams; Prepare and distribute clear internal updates and announcements regarding newly deployed functionalities of our systems; Revise, maintain, and update internal technical documentation, system wiki articles, and training materials; Handle the complete organization and deployment of training cycles for internal newcomers and global technical teams; Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective. Desired Experience: Fluency in English and Polish (written and spoken) to communicate effectively with local tech teams and global stakeholders; A natural talent for writing with an exceptional ability to explain complex technological topics and system behaviors clearly; High level of independence, proactivity, and the capability to drive tasks forward without micromanagement; An analytical mindset with the ability to step into the user's shoes while keeping the strategic goals of the headquarters in mind. We Offer: Flexible, 100% remote collaboration model; 2 month introductory onboarding framework to fully master the operational daily routines of our internal users; An innovative environment that actively supports experimentation and the use of cutting-edge AI technologies. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.