Technical Support Specialist

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships. We're looking for a motivated specialist who wants to build a career in payments and grow into a Support role - becoming the go-to person for our clients on everything related to payment processing and account management. This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry. Requirements for the candidate: Experience in payments, fintech, e-commerce Strong analytical, pattern recognition and problem-solving skills Basic understanding of card payments workflow and 3D Secure Basic understanding of APIs, HTTP requests, JSON, and web technologies English level - B2-C1 (written and spoken) Manage multiple requests and priorities simultaneously Strong attention to detail and ability to solve problems individually Adaptability to new patterns, quick-learner Comfortable working with SLAs/ticketing systems such as Jira. Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana) Experience with API testing tools (e.g. Postman) What Merchant support specialist does: Onboard new clients and helps them integrate our API & launch payment methods Investigate client-reported incidents & assist with questions via ticketing system Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch) Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues Escalate requests to appropriate teams and facilitate/track them through resolution Contribute to internal documentation What we offer: Stable salary and official employment Paid time off and holiday gifts Corporate insurance and English courses (after the probation period) Opportunity to join a growing international payments business Flexible work environment Career growth Remote or office (Kyiv) Why join us? Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!