Technical Support Specialist

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Technical Support Specialist

Sales & Customer Success Remote (EST Timezone) Full-time

Managed by

Linda Martinez

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Job Description

Provide technical assistance to clients experiencing issues with their websites, domains, or digital tools. Help them get back on track quickly.

• Diagnose and resolve technical issues via tickets and chat
• Assist with DNS, hosting, and domain configuration problems
• Guide clients through CMS and platform troubleshooting
• Document solutions and contribute to knowledge base
• Escalate complex issues to development team with clear details
• Monitor support queues and meet response time SLAs
  
  

Requirements

• 2+ years technical support or help desk experience
• Understanding of HTML, CSS, and how websites work
• Familiarity with DNS, hosting, and domain management
• Strong problem-solving and troubleshooting skills
• Excellent written communication for technical explanations
  
  

Nice to Have

• Experience with WordPress, Shopify, or other CMS platforms
• Knowledge of Google Workspace or Microsoft 365
• Basic JavaScript understanding
• IT or computer science background
  
  

Benefits

• Competitive salary
• Flexible working hours
• Learning and certification opportunities
• Home office setup allowance
  
  

About The Team

• We are Launchko, a digital agency on a mission to help small businesses succeed online with fast, affordable, professional websites.
• We serve entrepreneurs, small business owners, and creators who need a strong online presence without traditional agency complexity.
• We value ownership, continuous learning, practical execution, and the momentum that comes from shipping real client work.
  
  

Careers

Ready to Apply?

Join our mission to transform how small businesses succeed online. We typically respond within 5 business days.

Websites that launch and keep working.

We build digital foundations that help US small businesses explain their offer and capture better leads.

Get a quoteView [email protected]

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