Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST Location: Corporate Office in Orchard Park, NY Hourly Rate: $25.96 - $27.40 Benefits: 401(k) & 401(k) matching Health / Dental / Vision insurance with company contribution Voluntary benefits such as Disability/ Accident / Critical Illness Paid time off Paid Holidays NPMA is a family-owned property management company based in Western New York that owns and operates apartment complexes in five states. We are seeking a Technical Support Specialist to join our team working out of our Orchard Park, NY corporate offices. This is an in-office position with two days per month work from home. ABOUT THE CANDIDATE : Supporting our non-technical end users by phone and through remote sessions is a key part of the role, so patience and clear communication skills are a must. The ideal candidate enjoys assisting others, takes pride in providing outstanding customer service and remains confident and persistent when tackling unusual or undocumented issues. ABOUT THIS POSITION: Troubleshoot an resolve issues in our core application, MRI Property Management, as well as general hardware, software and cloud technology needs. Maintain appropriate Helpdesk Notes in documenting issues through resolution. Periodically assist in configuring and/or deploying new computers/tablets. May assist in managing or configuring other cloud applications. QUALIFICATIONS: 2+ years relevant experience in application or technical support Ability to learn unfamiliar applications quickly Professional and respectful attitude, is personable and enjoys helping people Ability to work independently and manage time effectively Uses a methodical approach to problem solving #NYIND