Technical Support Specialist

Technology, Innovation & Customer Success

Are you technically minded, naturally curious, and energized by solving problems? At InVue, we’re looking for a Technical Support Specialist who enjoys digging into issues, helping customers succeed, and finding solutions that make a difference.

InVue develops innovative hardware and software solutions that help retailers protect and manage merchandise. You’ll join a close-knit, collaborative team where everyone makes an impact, urgency matters, and delivering an exceptional customer experience is the priority.

What You’ll Do

• Troubleshoot & Solve: Diagnose hardware and software issues, investigate root causes, and guide B2B customers through effective solutions via phone and email.

• Own the Customer Experience: Take ownership of support requests, prioritize based on business impact, and follow issues through to resolution while keeping customers informed.

• Make Technology Easy: Explain technical concepts clearly, coach customers on product use, and help them feel confident in our solutions.

• Document & Improve: Maintain accurate case records, document troubleshooting steps and solutions, and create helpful resources that improve future support.

• Collaborate & Contribute: Partner with internal teams to resolve complex issues, share knowledge, and continuously improve our products and support processes.

What You’ll Bring

• A strong interest in technology and the ability to troubleshoot both hardware and software.

• A sense of urgency, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.

• A customer-first mindset, with the patience and communication skills to turn technical challenges into positive experiences.

• A methodical approach to problem-solving, with a commitment to documenting findings and solutions.

• A collaborative, team-oriented attitude and a willingness to contribute to office events and culture.

• Experience with SaaS solutions, technical support, and Zendesk is a plus.

Why InVue?

Join a growing, global technology company where your work matters and your ideas can make a difference. Our small, close-knit office offers the opportunity to build strong relationships, contribute to a positive team environment, and grow your career. With InVue backed by ASSA ABLOY, a global leader in access solutions, you can explore future opportunities across a broader organization.

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m. | Hybrid work schedule

If you enjoy solving problems, helping people, and working with technology in an environment where the team makes a difference, we’d love to hear from you!

InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant’s race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.