Technical Support Specialist (SaaS | SQL)

Job Description This is a remote position. UTC+1 to UTC+4 daytime hours & Chile or Peru Some shifts may extend into evenings Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter. This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate. Why this role stands out Work hands-on with production databases and live systems Move beyond basic support into technical troubleshooting and problem-solving Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular Partner with technical client stakeholders (not just end users) Join a lean, high-impact team where autonomy and ownership are valued Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles What you’ll be doing You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers. On any given day, you might: Investigate a system issue using SQL queries Resolve performance bottlenecks or data inconsistencies Monitor production environments and prevent issues before they escalate Work directly with clients to troubleshoot and explain technical problems Collaborate with engineering to escalate and resolve complex cases During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes. Tech environment Cloud: Azure Database: SQL Server Backend: .NET Frontend: Angular Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar) Integrations: SSO, payment systems, reporting tools (Power BI) Requirements What we’re looking for 3+ years of technical support experience in a SaaS/software environment (non-negotiable) Strong SQL skills (queries, troubleshooting, working with live data) Experience supporting web-based applications in production Ability to troubleshoot across multiple layers (database, application, network) Comfortable working with remote servers / environments (RDP) Strong English communication skills —you’ll interact directly with clients A self-starter mindset —you take initiative, don’t wait for direction Nice to have French and/or Spanish language skills Experience with Microsoft stack (.NET, IIS, Azure) Exposure to L2/L3 or production support environments Familiarity with SSO (SAML/OAuth) Experience working in distributed, remote teams Benefits Why apply? If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.