Technical Support Specialist (Telehealth)

Job Description This is a remote position. We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers. Requirements Key Responsibilities Provide technical support to users experiencing issues with the telehealth platform Troubleshoot login issues, connectivity problems, and general system errors Guide users through platform features and functionalities Escalate complex technical issues to engineering teams when needed Document issues, resolutions, and recurring problems Collaborate with product and engineering teams to improve user experience Requirements Fluency in English (spoken and written) is required Proven experience in technical support or IT helpdesk roles Strong troubleshooting and analytical skills Ability to explain technical concepts clearly to non-technical users Familiarity with web-based applications and basic system diagnostics Strong attention to detail and problem-solving mindset Preferred Qualifications Experience in telehealth or healthcare technology environments Basic understanding of APIs, integrations, or system workflows Experience with ticketing systems (Zendesk, Freshdesk, etc.)