- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Could you work in a fast paced and ever evolving IT environment, where details matter and first impressions are critical? One moment you maybe supporting a user's laptop on their first day on the job, the next you may be supporting our 1st line agents in a Major Incident. If this sounds like an environment you will thrive in, please read on!
This role requires attentional to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, IT colleagues, the Service Hub Manager, projects and day to day on the job duties. This role is very rewarding and has transferable skills into other roles within IT&D.
We are looking for candidates who have the following abilities:
This role requires attentional to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, IT colleagues, the Service Hub Manager, projects and day to day on the job duties. This role is very rewarding and has transferable skills into other roles within IT&D.
We are looking for candidates who have the following abilities:
- Plan and organise a varied workload for self and others, working to short deadlines.
- Communicate effectively with a range of people in a clear, concise and accurate manner, changing messages to suit different audiences.
- Provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs.
- Work collaboratively as a member of a team and be able to develop professional relationships across teams and services to achieve shared aims.
Use and troubleshoot technology as part of the role including Windows, iOS, Microsoft 365 suite, Microsoft Teams, laptops, corporate iPhones, and Surface Hubs.
Triage technical issues.
Please download the Job Description and Person Specification for more information.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
This is a hybrid role, with a requirement to be in the office in County Hall, Lewes, East Sussex on a regular basis. Please confirm in your supporting statement that you are able to meet this requirement.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE. Interviews will be taking place during October.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
This is a hybrid role, with a requirement to be in the office in County Hall, Lewes, East Sussex on a regular basis. Please confirm in your supporting statement that you are able to meet this requirement.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE. Interviews will be taking place during October.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
This is a great for role anyone who wants to enhance or further their career in IT Operations with full support, mentorship and on the job training in a very warm, welcoming and customer service driven team.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
Vocational Training through Apprenticeships is available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
For an informal discussion about this opportunity contact Nick Holder, Service Hub Manager at nick.holder@eastsussex.gov.uk, to request a MS teams call or phone call.
Be part of something that makes a difference - for our communities, our colleagues and our future. Choose East Sussex!