Technischer Support- & Diagnosespezialist (m/w/d) im Automobil Aftermarket

Technischer Support- & Diagnosespezialist (m/w/d) im Automobil Aftermarket Automotive Aftermarket | Hotline Technician (m/f/d) | Diagnosespezialist (m/w/d) | office work | KFZ-Mechatroniker (m/w/d) | PKW & Nutzfahrzeuge Submit Resume TecAlliance verbindet weltweit Daten und Wissen im automobilen Aftermarket – von der Bestellung bis zur Rechnung. Über 900+ Kolleginnen und Kollegen arbeiten weltweit in mehr als 140 Ländern unermüdlich zusammen. Wir gehören 34 Automobilunternehmen wie Bosch, Continental, Rheinmetall oder ZF und sind stolz darauf, all deren Daten zu vernetzen. Werden Sie noch heute Teil unseres Teams (m/w/d) und führen Sie unsere 25-jährige Erfolgsgeschichte als „Single Source of Truth“-Datenanbieter im Automotive Aftermarket fort. Lieben Sie Fahrzeuge und möchten Ihre technische Diagnosefähigkeiten ins Büro einbringen? Dann sind Sie genau die Person, die wir suchen! Wir suchen eine/n erfahrene/n Technischer Support- & Diagnosespezialist (m/w/d) im Automobil Aftermarket , der/die seine/ihre Expertise aus der Werkstatt in eine spannende neue Richtung einbringen und den nächsten Karriereschritt gehen möchte. ES handelt sich hier um eine Vollzeitstelle mit 40 Stunden pro Woche. Bringen Sie Ihr Know-how ein und werden Sie Teil unseres Teams, in dem jede/r Kollege/in einen automobilen Hintergrund hat – ob als Mechaniker/in, Mechatroniker/in oder aus anderen spezialisierten Bereichen verschiedener Fahrzeughersteller. Die Aufgaben sind vielfältig – über die Kernaufgaben hinaus haben Sie die Möglichkeit, mit Kolleginnen und Kollegen aus verschiedenen Abteilungen zusammenzuarbeiten und so noch mehr Abwechslung in Ihren Arbeitsalltag zu bringen. Ihre Mission Sie verbinden technische Diagnosekompetenz mit professioneller Wissensvermittlung. Ihr Ziel ist es, Werkstätten nicht nur bei aktuellen Herausforderungen zu unterstützen, sondern sie nachhaltig zu befähigen, Diagnosen effizient und eigenständig durchzuführen. Ihre Aufgaben Technische Unterstützung von Werkstätten per Telefon, E-Mail und Ticketsystem Beratung bei Diagnose- und Reparaturfragen für PKW und Nutzfahrzeuge verschiedener Hersteller Eigenständige Analyse und Lösung technischer Problemstellungen Dokumentation von Anfragen und Lösungen im Ticketsystem Enge Zusammenarbeit mit internen Fachabteilungen und Weitergabe von technischem Wissen Durchführung sowie Mitgestaltung praxisorientierter interner technischer Schulungen und Trainings Kontinuierliche Weiterbildung zu neuen Fahrzeugtechnologien und Diagnosesystemen Ihr Profil Abgeschlossene Ausbildung als Kfz-Mechatroniker, Diagnosetechniker, Servicetechniker oder Kfz-Meister (m/w/d) Mehrjährige Erfahrung in der Fahrzeugdiagnose und Fehleranalyse komplexer Fahrzeugsysteme Erfahrung mit verschiedenen Fahrzeugmarken und Antriebskonzepten (Verbrenner-, Hybrid- und Elektrofahrzeuge) Sehr gutes Verständnis moderner Fahrzeugtechnik (z. B. CAN/LIN, Steuergerätevernetzung, ADAS, E-Mobilität) Sicherer Umgang mit gängigen Diagnosetools (OEM- und/oder Aftermarket-Systeme) Erfahrung mit verschiedenen Fahrzeugmarken und Antriebskonzepten Ausgeprägte Kunden- und Serviceorientierung sowie analytische und lösungsorientierte Arbeitsweise Fließende Deutschkenntnisse sowie gute Englischkenntnisse (mind. B2) Wenn Sie Fragen oder Anregungen zu dieser Position haben, wenden Sie sich bitte per E-Mail an Viktorija unter: [email protected] . Benefits Contracts, Salary, and non-monetary benefits 💪 All our contracts are by default unlimited (probation period is six months). 📕 Contract title: your position is part of our job profile “Garage Support Representative (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us. 💪 Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance. 🌏 Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly. 💪 Company pension plan. 🛡️Group accident insurance. 🚴‍♀️ Bike leasing. 🛒 Discounts on our corporate benefits program with a broad range of partners. 🍏 in case you work on one of our sites, we offer subsidized meals. Location-independency/flexibility: 💯 Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany. 🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal. 👩‍💻 Set-up: notebook, headset and mouse will be provided, other equipment upon request/need. 🏖 Vacation: 30 days a year. ⚖️ Balance job & life: Flexible working hours: you decide where and when you work. Culture: ❤️‍🔥 Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate. 🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team. 🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events. 🦄 Come as you are - do you prefer T-shirts over a shirt? Great. 💡 Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team. * Please note - that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding. - that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City. Department Data Solutions TecRMI Role Garage Support Representative Locations Weikersheim [Würzburg], Germany Remote, Ismaning [Munich], Cologne Remote status Hybrid Employment type Full-time Key Facts Employees Globally Employees in EMEA Average Global Age Average Years Global Length of Service Percentage of employees with >10 Years Length of Service Years of experience Countries Global Offices Leading Brands Connect with us Connect Why do you work at TecAlliance? I support teams in reaching their potential. At TecAlliance, I have the trust & freedom to do it. Juan Manuel Cardona, Italy. Agile Master I value the collaborative, global culture, enabling growth in a forward‑thinking environment. Carol Lazarus, South Africa. Sales Service Specialist I love coaching teams, fostering personal growth, and bridging tech and business. Franziska Monster, Spain. Agile Master I build data-driven platforms that power global automotive workflows Thai Le, Vietnam. Fullstack Developer Working with the latest technologies in an agile IT environment makes TecAlliance stand out to me Marcin Wnykowicz, Germany. Data Engineer I’ve stayed at TecAlliance for over 13 years because innovation here isn’t a buzzword — it’s reality. Timm Nießlbeck, Germany. Lead Modern Workplace I bring people and leads together across the globe, helping them grow and succeed in a diverse, international environment. Wendy Meys, Netherlands. People Partner Very interested on website structure and team cooperate style. Looking forward on growing up as a team. Chakrit Wattapongpisan, Thailand. Junior Frontend Developer To be part of an international, inclusive, future shaping company, passionate to deliver excellence. Marta Morvai, Italy Sales Service Representative Life at TecAlliance TecAlliance Story 1994 Founding of TecDoc Informations Systeme by automotive parts manufacturers and the GVA trade association First publication of the TecDoc Catalogue – back then also a paper version 1995 2000 Founding of TecCom by European spare parts manufacturers for digital ordering processes with an e-business solution Founding of AuDaCon as European specialist for repair and maintenance information 2004 2011 Founding of OptiCat with the focus on ACES & PIES standards Internationalisation Asia-Pacific, South and Central America, Middle East 2012 2013 Merger of TecDoc,TecCom and AuDaCon to TecAlliance → One Alliance Takeover of Headline to expand the portfolio with vehicle parc and market inventory data 2015 2016 Bundling of all competences and brands under the umbrella of TecAlliance Foundation of our subsidiary CARUSO as majority shareholder 2017 2018 Opening of our Russian location in Moscow → Closed in 2023 Acquisition of JNPSoft, the leading provider of product information management software in the USA and Canada 2019 2020 Strengthening our presence in Southeast Asia by opening offices in Bangkok/Thailand and Ho Chi Minh City/Vietnam About TecAlliance Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards Founded in Germany