Technology Owner, Workplace Enablement

A bit about us At Judo, we’re redefining business banking for the modern era. Built on teamwork, trusted relationships and a challenger spirit, we exist to better serve Australian SMEs. What began in 2016 as a bold idea has grown into one of the fastest‑growing new banks globally, with more than 30 locations nationwide. We put our people and customers at the heart of everything we do. Our agility means we can say ‘yes’ when others say ‘no’, delivering personalised banking that helps businesses access the funding they need, when they need it. Relationships matter here – with our customers and with each other. Our culture – a multi‑award‑winning place to work We firmly believe that culture eats strategy for breakfast, lunch, and dinner and that the most important investment we can make is in our people. Our values of Trust, Teamwork, Accountability and Performance guide how we work every day Judo was built from the ground up with a clear purpose: to be the most trusted SME business bank in Australia. Our customers and relationships are at the heart of how we work, not bureaucracy. We think differently, invite new ideas, and create an environment where people feel they belong and are empowered. We’re proud to be externally recognised too – including being named on the AFR BOSS Best Places to Work list for four consecutive years. We are certified as a Great Place To Work® Australia organisation, being recognised as one of Australia’s Best Workplaces™ 2025, celebrating our dedication to fostering an inclusive, empowering environment. Our vision is to build a world-class SME business bank and it’s our people that can make it happen. Now, about this opportunity… As our Technology Owner, Workplace Enablement, you'll play a critical role in shaping and delivering the technology experience across Judo. You'll be accountable for the strategy, delivery, operational performance and continual improvement of Judo's workplace technology services, ensuring our people have secure, reliable and seamless access to the tools and technologies they need to do their best work. Leading a small internal team and a portfolio of strategic technology partners, you'll bring together workplace technology leadership, service ownership, supplier management and commercial oversight to deliver exceptional outcomes across the business. This is an exciting opportunity to influence the future of Judo's digital workplace, driving improvements that support employee productivity, operational resilience and continued growth. If that excites you, this just might be your dream job: Owning and evolving Judo's Workplace Technology roadmap, service strategy and technology standards Leading the delivery and performance of workplace technology services across End User Computing, Microsoft 365, collaboration technologies, networking and office technology Driving continual improvement initiatives that enhance employee productivity and technology experience Evaluating emerging technologies and identifying opportunities to modernise, simplify and automate workplace services Ensuring workplace technology services remain secure, resilient, scalable and aligned to business needs Managing strategic technology suppliers and service providers against agreed KPIs and service levels Leading service reviews, governance forums and continuous improvement initiatives with technology partners Managing workplace technology budgets, licensing, procurement planning and technology spend optimisation Overseeing asset lifecycle management, including procurement, deployment, maintenance and retirement of workplace technology Supporting identity and access management processes, including onboarding, offboarding and employee movement activities Establishing and monitoring service metrics, KPIs and SLAs to improve operational performance Acting as a senior escalation point for workplace technology incidents and service issues Leading, coaching and developing a high-performing, customer-focused workplace technology team Building strong relationships with stakeholders across the organisation to deliver effective business outcomes You’ll likely bring: Significant experience leading Workplace Technology, End User Computing, Workplace Services or Technology Operations functions Strong knowledge of Microsoft 365 services, modern workplace technologies and endpoint management practices Demonstrated experience managing suppliers, vendors and managed service providers Experience delivering and improving technology services within complex operational environments Strong commercial acumen, including experience managing contracts, technology spend and supplier relationships Experience managing technology budgets, licensing and asset lifecycle activities Strong stakeholder engagement skills, with the ability to influence outcomes across technical and non-technical audiences A customer-focused mindset and passion for delivering exceptional technology experiences Curiosity, adaptability and a commitment to continuous improvement A collaborative, relationship-led approach aligned with Judo's culture and values It would be highly regarded if you have: Experience working within banking, financial services or another regulated industry ITIL, vendor management or service management certifications Experience with Microsoft Intune, Entra ID and modern workplace management practices Why you’ll love working at Judo: Two Weeks of Additional Leave Every Year Paid Volunteer Leave Our signature Judo induction experience Big Life Event Leave Holistic Health & Wellbeing Offerings designed to support your best life, including access to GPs, nutritionists, coaches and psychologists via our partner, CU Health Working from Home Setup Allowance Flare Benefits & Discounts - access to a wide range of everyday savings and perks Freedom to work flexibly with flexible work options including hybrid working Equal access to Company Paid Parental Leave – up to 20 weeks Education Assistance Judo is proud to be an inclusive workplace where everyone is valued and can feel that they belong. We welcome applications from people of all backgrounds, experiences and identities. Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly. To learn more about how Judo manages your personal information during the recruitment process, please refer to our Privacy Statement. By providing your information, you consent to its collection, use, disclosure, and management as outlined therein.