Telemarketer

Company Description Shadow Ops is a Johannesburg-based private security and risk management company that focuses on prevention, discretion, and intelligence-led protection. The organization operates across high-profile close protection, private and commercial security operations, and advanced surveillance and monitoring. Its approach emphasizes proactive planning, clear structures, and responsible conduct, ensuring security measures function quietly in the background. Shadow Ops serves individuals, families, businesses, and estates that require disciplined, precise security solutions designed to minimize risk before incidents occur. The company is committed to providing serious, unobtrusive protection so clients can continue their daily lives without disruption.

Role Description This is a full-time Telemarketer role based in Randparkrif with a hybrid work arrangement, allowing some work from home. The Telemarketer will make outbound calls to prospective and existing clients to introduce Shadow Ops services, qualify leads, and schedule appointments for the relevant security consultants. Daily tasks include following call scripts where appropriate, updating customer records in the CRM, and tracking call outcomes and follow-up actions. The role involves answering inbound queries, providing accurate information about services, and directing callers to the appropriate team members when needed. The Telemarketer will collaborate with sales and operations teams to support campaigns, meet call and appointment targets, and uphold the company’s standards of discretion and professionalism.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills to engage professionally with diverse clients and build rapport over the phone.
• Candidates should possess Customer Service skills to respond to inquiries, address concerns, and represent the company with courtesy and reliability.
• Candidates should possess Appointment Scheduling skills to coordinate meetings, manage calendars, and ensure accurate follow-up details.
• Candidates should possess Sales skills to identify client needs, qualify leads, and support conversion of prospects into clients.
• Relevant qualifications such as a high school diploma or equivalent; prior telemarketing, call center, or sales experience is an advantage.
• Comfort using phones, CRM systems, and basic office software; ability to work to targets and handle high call volumes.
• Attention to detail, reliability, and a commitment to confidentiality and non-disclosure, especially in a security-focused environment.
• Ability to work independently and as part of a team in a hybrid setting, with punctuality and consistent availability during working hours.