Become a part of our caring community
The Care Coach 1 assesses and evaluates member's needs to achieve and maintain wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.
The Telephonic Care Coach 1 employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. Identify and resolve barriers that hinder care. Ensure patient is progressing towards desired outcomes by overseeing patient care through use of assessment, data, conversations with member, and active care planning. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follow direction. Managers manage and often guide work according to precedent and documented procedures/regulations/professional standards with some interpretation.
Use your skills to make an impact
Required Qualifications
Must reside in the state of Kentucky or within a county contiguous to the Kentucky state border
in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia,
within a 15‑mile radius
2+ years of related experience
in a Care Coach or similar role
Proficiency in Microsoft Office
, including Word and Excel
Ability to use multiple electronic software applications
to perform job responsibilities
Preferred Qualifications
Bachelor's degree in social sciences, social work, human services, or a related field
Experience working with Medicare and Medicaid recipients
Experience with electronic case documentation and documenting across multiple systems
Experience in health promotion, coaching, and wellness
Knowledge of community health, social service agencies, and local resources
Bilingual proficiency.
Must be able to speak, read, and write fluently in English and one additional language. The hiring team will require selected candidates to complete a language proficiency assessment in both languages.
Additional Information
Schedule/Time Zone:
Monday through Friday, 8:00 AM – 5:00 PM Easter Time Zone with flexibility to work overtime as per business needs.
Work Location:
Kentucky
Work Style:
Remote
Travel Requirements:
5% travel includes attending face-to-face and collaborative meetings at Humana's Louisville, KY location.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$53,700 - $72,600 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Questions:
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Please answer the questions below.
- Have you ever worked for Humana Inc. and/or its affiliates and subsidiaries (collectively “Humana”) before as an Associate, Intern, or Contractor/Temporary Worker?
- Yes
- No
- Are you legally authorized to work in the United States?
- Yes
- No
- Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)?
- Yes
- No
- Do you reside in the location for this job posting or within commutable distance?
- Yes
- No
- What are your salary expectations for this job?
- Please explain your reason for leaving your current or last position.
- Have you ever been employed by the Federal Government, a contractor (including subsidiaries, parents, and affiliates) that performed work for the Defense Health Agency – DHA, served in the Military, and/or were a Political Appointee?