Telephonic Medical Assistant - USFTGP UMSA Clinical Ops

Description

The Telephonic Medical Assistant works under the direct supervision of Clinical Operations leadership and in alignment with Provider Protocols, Organizational Policies, and Standard Operating Procedures (SOPs). This role provides 100% telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance. The Telephonic Medical Assistant supports staff, providers, residents, and medical students through a team‑based approach, performing patient care–related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties. The role requires the ability to convey clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner. Responsibilities include implementing standing orders, processing medication refills per protocol, facilitating care coordination, ensuring accurate documentation, and promoting a seamless and positive patient experience. The Telephonic Medical Assistant also assists in onboarding new staff and supports continuous quality, safety, and clinic performance metrics.

Qualifications

Required:

High School or GED

Certification

Certification of Medical Assistant Training Program

*** CMA/RMA Certification/Registration

BLS/AED Certification

Work Experience and Additional Information

Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting.

Primary Location: Tampa

Work Locations: University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work: Hybrid Remote

Job: Nursing (Technical/Clerical)

Organization: Academic Medical Group Inc

Schedule: Full-time

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Day Job

Job Type: Hybrid Remote

Shift Hours: 8am-5pm

Minimum Salary: 39,520.00

Job Posting: Sep 25, 2026, 3:35:20 PM