Telesales Representative

Telesales Representative | Remote – South Africa | Commission Only

🌍 Full-Time & Remote

🕒 Monday–Friday | 3:00 PM – 11:00 PM SAST

💰 Commission-only Commission Only with uncapped earning potential – no guaranteed base salary and no cap on what you can earn.

🔥 Warm inbound leads provided

About the Role

Social Refresh is recruiting an experienced Telesales Representative for a growing US-based services company.

We’re looking specifically for someone who comes from a call centre or telesales environment and knows how to build rapport quickly, understand what a customer needs, and guide them towards the right service.

This is not a traditional cold-calling or hunter role.

You'll primarily be speaking with customers who have already shown interest in the company's services. Your role is to take that interest, start a great conversation, educate the customer on their options and help them make the right purchasing decision.

What You’ll Do

• Manage and respond to warm inbound leads
• Speak with prospective customers primarily over the phone
• Build rapport and establish trust quickly
• Ask questions to understand each customer's needs
• Educate customers on services, packages and available options
• Recommend the most appropriate solution
• Handle questions and objections professionally
• Follow up consistently with customers who aren't ready to purchase immediately
• Upsell and cross-sell where appropriate
• Maintain accurate customer and pipeline information
• Work towards conversion and revenue targets
• Deliver a positive customer experience from first contact through to sale

What We’re Looking For

Previous call centre and/or telesales experience is essential.

You'll likely be a great fit if you:

• Have proven experience in a call centre, telesales or high-volume phone-based sales environment
• Are comfortable spending a large part of your day speaking with customers
• Can build rapport quickly and naturally
• Have a consultative, customer-focused approach to sales
• Are confident explaining services and pricing
• Listen first and sell second
• Can guide customers towards a decision without being overly aggressive
• Have excellent follow-up habits
• Are comfortable working towards conversion and revenue targets
• Communicate confidently and professionally in English
• Are comfortable speaking with US-based customers
• Can work independently in a remote environment

Who You Are

You're naturally good with people and know how to make someone feel comfortable on a call.

You're not the stereotypical salesperson who talks at customers until they say yes.

You listen. You ask questions. You understand what they're looking for. You educate them on their options and make recommendations that actually make sense.

You're also used to a busy phone environment and comfortable managing multiple conversations, follow-ups and customers at different stages of the sales process.

Compensation & Working Arrangements

🌍 Fully remote – South Africa

🕒 Monday–Friday | 3:00 PM – 11:00 PM SAST

💰 Commission-only compensation structure

🔥 Warm inbound leads provided

Important: This position does not include a guaranteed base salary. Candidates should be comfortable working within a performance-based, commission-only structure.

If you’re great on the phone, know how to connect with customers and prefer conversations over aggressive sales tactics, we’d love to hear from you.