Telesales Representative

Company Description Computer Information Services (Pvt.) Limited (CIS) is a long-established software house founded in 1988 to provide comprehensive technology solutions to clients. The company delivers software, hardware, networking, consultancy, training, and system support services to both public and private sector organizations. CIS works across diverse platforms, brands, and applications, guided by a team of highly qualified and certified professionals in computer science and engineering. With deep expertise in Microsoft and Oracle technologies, CIS has supported numerous organizations in meeting complex hardware and software needs. After decades of serving the local industry, CIS is expanding into software export, focusing on high-quality solutions for clients worldwide.
Role Description This is a full-time remote role for a Telesales Representative at CIS (Pvt) Limited | Software House. The Telesales Representative will conduct outbound and inbound calls to prospective and existing clients, present CIS software and IT services, and convert leads into sales opportunities. Responsibilities include understanding client needs, explaining product features and benefits, handling basic objections, and following up on inquiries to support the sales pipeline. The role involves maintaining accurate records in CRM systems, coordinating with sales and technical teams to schedule demos or consultations, and providing courteous customer support during and after the sales process. The Telesales Representative will also participate in training sessions, stay updated on product offerings, and contribute feedback to improve scripts and sales processes.
Qualifications

• Strong Communication skills, including clear spoken English and active listening.
• Customer Service and Customer Support skills to manage inquiries, resolve issues, and build long-term relationships.
• Proven Sales skills, with the ability to qualify leads, handle objections, and close telesales opportunities.
• Training-related skills, such as the ability to absorb product knowledge and apply guidance from sales coaching.
• Comfort working remotely with reliable internet access and familiarity with CRM or call management tools.
• Prior experience in telesales, inside sales, or call center environments, preferably in IT or software services.
• Goal-oriented mindset with strong time management and self-organization abilities.
• Minimum of a high school diploma; a degree or coursework in business, marketing, or IT is an advantage.