(Temp) Customer Operations Specialist - (Spanish/Mandarin)

Where Human Connection Fuels Possibility ​ At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​ Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. ​ Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​ And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​ That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​ We have a passion for excellence and genuine care for the people making it possible. This role focuses on delivering Premiere Customer Service by providing accurate, timely information to customers and resolving issues related to automotive rebate claims within the program. You will support participants over the phone, update internal systems, and assist with back end operational tasks to ensure smooth program operations. Success in this role requires strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently. You will also participate in training sessions to stay current on client programs, processes, and POEV requirements. We are looking to fill three (3) temporary Customer Operations Specialist positions, requiring bilingual fluency in Spanish, Mandarin, or Cantonese. What You’ll Be Doing Receive and manage inbound calls from participants, addressing questions about Claims, program details, and recommending solutions based on their needs. Validation of Applications and Claims associated with Automotive Rebate program Provide back‑end operational support to ensure seamless program execution. Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes. Deliver accurate, timely information on programs and services to customers. Update internal tracking systems to ensure data accuracy and issue resolution. What You’ll Bring High school diploma or equivalent. Bilingual proficiency in Spanish, Cantonese, or Mandarin . 1–3 years of customer service experience. Clear speaking voice, strong grammar, and excellent retention skills. Strong verbal and written communication abilities. Computer literacy, including comfort with word processing and spreadsheets. Research, problem‑solving, and analytical skills. Working Logistics & Things You Should Know This is a Remote role. Operations run on 8AM-5PM PST . This role follows a standard 40‑hour Monday-Friday schedule, though hours may vary based on business demand. This is a temporary position but is expected to last long term. The hourly rate is $20 - $21/per hour. DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [email protected] .