Temp Full-Time Customer Service Representative-Remote NM, TX, AZ

Make a Difference with Every Call

Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.

As a Temp Customer Service Representative, you’ll be a vital part of our team, assisting patients with questions about their healthcare portals, account access, and other non-clinical needs. You’ll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.

Who We Are

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day

What You’ll Do

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Job Summary:
We are seeking a reliable and professional Temporary Customer Support Representative to assist with incoming calls. This role is ideal for someone with strong communication skills who is comfortable following established procedures and documenting customer information accurately.

Responsibilities:

• Answer incoming customer calls in a professional manner
• Follow a provided script to gather basic information from callers
• Create and document simple support tickets in our system
• Accurately record customer details and service requests
• Escalate calls as directed when necessary
• Maintain confidentiality and professionalism at all times

Qualifications:

• Excellent verbal communication skills
• Basic computer and data entry skills
• Strong attention to detail
• Ability to follow written procedures and scripts
• Dependable and punctual
• Customer service experience preferred but not required

• High School diploma or GED (or equivalent experience)
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role
• Previous Call Center Experience
• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Preferred but not required:

• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

Before You ApplyPlease complete the speed test using Speedtest by Ookla - The Global Broadband Speed Test @ speedtest.net and please send a screen shot of the upload and download speeds to speedtest@unitybpo.com .

To ensure accuracy, please ensure that your PC is connected to the router using an Ethernet connection.

***Satellite internet is not supported due to latency and stability limitations.***

• Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
• Career Growth: We invest in your development and pay for technical certifications
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Leadership Access: Share your ideas directly with leadership, including the CEO
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.