Temporary Customer Service Assistant

An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season. We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers. CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation. HOURS: 14:00-22:00 evening shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu. REPORTS TO: Customer Experience Manager LOCATION: Remote with the ability to travel to our Manchester office for the first week to complete training with the team. Training will take place Monday-Friday 08:00-16:30. KEY RESPONSIBILITIES Respond to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice Achieve and maintain daily performance targets Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager SKILLS, KNOWLEDGE AND EXPERIENCE Strong team player with a collaborative approach Sharp, solution-focused, and proactive problem solver Excellent written and verbal communication, with exceptional accuracy Confident in achieving and exceeding departmental targets Thrives in fast-paced environments while maintaining high performance under pressure Adaptable to communicating in the REFY tone of voice Comfortable navigating and adapting to multiple software platforms Must have 1 + years of experience working in Customer Service