Tenant Relations Assistant

Company Description EZSCNZ is a remote property operations partner that helps property management companies and short-term rental operators streamline communication and day-to-day operations worldwide. The team works behind the scenes to support prospect and tenant communication, leasing, maintenance coordination, CRM optimization, workflow automation, and short-term rental management across platforms such as Airbnb, Booking.com, and Vrbo. EZSCNZ enables clients to focus on strategy and growth while the company ensures that operations run smoothly and efficiently. With a people-first approach, EZSCNZ aims to turn challenging situations into positive experiences through empathy, ownership, clear communication, and reliable follow-through. The company is committed to making property management easier, more organized, and more rewarding for both clients and their tenants.

Role Description The Tenant Relations Assistant is a full-time, hybrid role based in Lahore, responsible for supporting tenant communication and ensuring a positive resident experience. This position coordinates responses to tenant inquiries, manages follow-up on maintenance requests, and assists with leasing-related documentation and processes. The role involves maintaining accurate records in CRM systems, updating tenant information, and supporting workflow and automation tasks to keep operations running efficiently. The Tenant Relations Assistant collaborates closely with property managers and remote operations teams, ensuring timely resolution of tenant issues and clear, professional communication at every touchpoint. This role is ideal for individuals who are detail-oriented, service-focused, and comfortable working in a fast-paced, process-driven environment.

Qualifications

• Strong communication and interpersonal skills, with the ability to handle tenant inquiries, manage expectations, and de-escalate concerns respectfully and professionally.
• Experience in customer service or tenant-facing roles, preferably within property management, real estate, hospitality, or related service industries.
• Proficiency with CRM systems, spreadsheets, and other digital tools used for tracking communication, maintenance requests, and leasing activities.
• Solid organizational and time-management skills, including the ability to prioritize multiple tasks, follow through on commitments, and maintain accurate documentation.
• Basic understanding of leasing processes, maintenance coordination, and vendor communication, or a willingness to learn quickly on the job.
• Ability to work effectively on-site in Lahore as part of a collaborative team, with a high level of reliability, accountability, and attention to detail.
• Comfort with short-term rental operations and online platforms (e.g., Airbnb, Booking.com, Vrbo) is an advantage but not required.
• Relevant education such as a diploma or degree in business, management, hospitality, or a related field is preferred; equivalent experience is also considered.