Tier 1 Support Technician

Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms. Responsibilities Configure, deploy, and install Windows desktop and laptop workstations. Perform workstation replacements, upgrades, and migrations. Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications. Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains. Install and configure business software and peripherals. Document work performed and maintain accurate client records. Utilize ConnectWise Manage. Use NinjaOne (Ninja RMM). Troubleshoot basic Windows, networking, and Microsoft 365 issues. Provide professional onsite and remote customer support. Escalate complex issues. Follow SOPs. Required Qualifications Minimum 1 year of experience working for an MSP. Experience with ConnectWise Manage preferred. Experience with NinjaOne (Ninja RMM) preferred. Proficient with Microsoft 365. Knowledge of Windows 11. Familiarity with Active Directory and Microsoft Entra ID. Basic networking knowledge. Excellent customer service. Benefits Health Care Plans (Medical, Dental & Vision) Retirement Plan and Matching (Simple IRA) Paid Time Off (Vacation, Sick, and Public Holidays) Full-Remote Work from Home