Tier 1 Tech Support Representative (VoIP)

Tier 1 Tech Support Representative (VoIP) We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn. 📍 Hybrid position in Zone 4 🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF) Requirements Must be able to work a flexible schedule and in hybrid modality High School Diploma Minimum 85% English proficiency (written and verbal) Strong communication and customer service skills Basic knowledge of software and hardware troubleshooting 1 year of experience in tech support, desktop support, or similar (preferred) Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) Technical Knowledge (Basic / Foundational) Basic understanding of networking (CCNA knowledge is a plus, not required) Network monitoring concepts Routing fundamentals Basic cybersecurity awareness Basic Linux knowledge Exposure to telephone systems / PBX (nice to have) What We Offer: Parking Subsidy Life and Medical Insurance Growth opportunities All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations) Apply now and grow your career in a dynamic, supportive team!