Tier 3 Senior Network Engineer, End User Support

Apply Description Title: Tier 3 Network Engineer **Remote position. Must be eligible to work in the United States. About the Role This is a senior-level Network Engineer role focused on leading complex client implementations and resolving advanced network issues that require deep technical judgment. You’ll split your time between planned project delivery and escalations, working across enterprise environments with a high degree of technical ownership, careful documentation, and clear communication with both clients and internal teams. Core Responsibilities Lead technical delivery for enterprise network projects, including SD-WAN deployments, firewall migrations, switching upgrades, wireless implementations, and network redesigns Troubleshoot advanced network issues across client environments, using a broad view of the full network stack to identify root causes and restore stability Partner with project managers on scope, timelines, and execution planning while serving as the technical lead on implementation work Collaborate with other technicians on escalated support requests and contribute expertise when issues extend beyond initial triage Document resolutions, maintain accurate technical records, and create knowledge base articles that support repeatable service delivery Communicate technical findings, risks, and recommendations clearly to clients and non-technical stakeholders Mentor Tier 1 and Tier 2 engineers by providing guidance on troubleshooting, technical decisions, and best practices Track time, project activity, ticket updates, and client work consistently through ConnectWise Participate in ongoing certification training to expand technical capability across relevant network platforms Requirements Required Skills & Abilities Strong hands-on experience leading enterprise network projects from design through implementation Deep technical knowledge of routing, switching, firewalls, SD-WAN, wireless infrastructure, and high availability design Ability to diagnose complex issues by evaluating client environments holistically rather than isolating a single component Clear written communication for documentation, diagrams, knowledge articles, and client-facing updates Ability to explain technical issues in a straightforward way to stakeholders with varying levels of technical familiarity Comfort working across multiple client environments, balancing planned work with urgent escalations Working knowledge of QoS for voice and video traffic, 802.1x, authentication infrastructure, and multi-vendor enterprise networking Other Requirements 3+ years of network engineering experience, including ownership of enterprise implementations rather than support-only execution MSP, consulting, or other multi-client environment experience strongly preferred Experience with platforms such as Cisco, Fortinet, Palo Alto, Meraki, and comparable enterprise networking technologies Ability to read and create network documentation and diagrams that support team use and long-term maintainability Certifications such as CCNP, Fortinet NSE7, or Palo Alto PCNSE are valued; equivalent hands-on experience is also welcome This role supports multiple clients with varying technologies, priorities, and timelines, and requires comfort shifting between project work and complex troubleshooting as needed Work Perks 100% fully remote Extensive paid time off including paid holidays and float holidays Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs 401(k) with generous employer match Tailored Life and Disability insurance plans Full reimbursement for approved professional certification and career enriching opportunities Monthly mobile phone plan and internet service stipend What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com .